Vincent Phan Email & Phone Number

· Handle 50+ customer interactions per day, giving detailed, personalized service to ensure customer retention· Memorized company products and services to answer customer questions in a professional manner· Supported customers in a timely manner to avoid long waiting times

Mississauga, Ontario, Canada

· Quoted insurance to prospective clients, through face-to-face, or telecommunication· Entered client info onto databases, where it is clear for other workers to access· Assisted in administrative responsibilities while providing colleagues with client information

• Efficiently greeted and seated customers ensuring they were able to be served in a timely manner• Provided product information with guests, to make informed decisions, which lead to influence sales• Used critical thinking through mediation, improving team dynamics leading to increased team productivity• Forwarded feedback to higher management to improve overall customer service across team

Mississauga, Ontario, Canada

• Tracked customer activity by analyzing movements and purchases, ensured loss prevention• Educated customers on products, influenced sales by being knowledgeable on current trends• Became informed on projected trends through interactions with customers and showcased products accordingly to increase sales• Upheld company policies while handling transactions, returns, refunds and exchanges

Mississauga, Ontario, Canada

• Organized products ensuring accessibility to customers, overall maintained satisfaction• Assisted customers through knowledge of products and influenced direction of sales• Aided management with minor labour jobs

Bachelor Of Business Administration - Bba, Finance, General

Education record