Call Center Agent
Current- Maintain development on the processes of communication with clients and affiliated companies in order to achieve a comfortable and efficient overall experience
- Maintain client satisfaction, awareness and provide frequent updates on the status of transactions
- Politely answer inbound calls and respond to customer inquiries in a timely manner
- Generate customer interest in the company’s products or services
- Provide personalized customer service by responding to the needs of customers
- Document and report on customer feedback to improve the customer experience