Call Center Agent
Current• Maintain development on the processes of communication with clients and affiliated companies in order to achieve a comfortable and efficient overall experience• Maintain client satisfaction, awareness and provide frequent updates on the status of transactions• Politely answer inbound calls and respond to customer inquiries in a timely manner• Generate customer interest in the company’s products or services• Provide personalized customer service by responding to the needs of customers• Document and report on customer feedback to improve the customer experience• Manage and update customer databases with notes for each customers• Document and report on customer feedback to improve the customer experience• Manage and update customer databases with notes for each customer
