Vincent Cowan Email & Phone Number

Denver, Colorado, United States

• Department of Safety• Compliance• Standard Operating Procedures• Hiring• Onboarding• Workday

Denver, Colorado, United States

Environment, Health, & Safety Manager - USA

Aurora, Colorado

• Firefighter• EMT• Swift Water Rescue

Greater Denver Area

• FAAD Family and adult assistance division • Manage cases to determine eligibility for assistance programs.

Greater Denver Area

• Volunteer as of April 2016

Greater Denver Area

• Organize and instruct Red Cross courses including Lifeguarding, Waterpark,CPR, AED, and First Aid• Manage orientation and training for newly hired employees• Plan and implement emergency action procedures through regularly scheduled in-service training • Participate in the evaluation and development of student employees and promotion of facility safety programs• Set and re-set of pool for swim meets based on venue standards.

Lubbock, Texas Area

• Maintain certifications through Red Cross in First Aid, CPR, AED, WSI, Lifeguarding and Lifeguarding Instructor• Schedule staff with appropriate numbers based on groups or events while effectively balancing safety and budget cost concerns• Participate in the evaluation and development of student employees and promotion of facility safety programs• Balance finances at the end of the day, depositing the funds into the city account at the end of every shift• Communicate problems and solutions concerning the facility with patrons• Enforce facility policies and procedures to staff and patrons• Maintain water clarity operations• Assist in monthly in-service training for staff• Assist in the coordination and on site management of special event programs.

Lubbock, Texas Area

• Maintain certifications through Red Cross in First Aid, CPR, AED, Water Safety Instructor, Lifeguarding and Lifeguarding Instructor.• Assist with hiring, training and supervising of a student staff of 30-70 lifeguards and needed instructors.• Organize and instruct classes through the American Red Cross in lifeguarding, adult swimming lessons, and youth swimming lessons.• Instruct, improve, and coach staff in parent-child aquatics for children as young as six months to four years old. Emphasis placed on progression, parental involvement, enthusiasm, and musical arrangements with learning based relevance. • Participate in the evaluation and development of student employees and promotion of facility safety programs.• Communicate problems and solutions concerning the facility with patrons.• Assist with the coordination and planning of aquatic programs including swim lessons and Lifeguard training.• Manage Facebook and Twitter Accounts that promote to students and the community.• Enforce facility policies and procedures to all patrons.• Assist in the daily operation of the SRC pool such as maintaining records, water clarity reports, and equipment status. • Prepare reports of participation at the end of each month for an end-of-the-year report.• Assist in monthly in-service training for student staff.• Review and make recommendations for revisions of facility policies.• Edit manuals that may pertain to student employment through training and development.• Assist in the coordination and on site management of special event programs including student orientation, company, and church events.

Lubbock, Texas Area

• Meeting credit application goals for the store including daily, weekly, and monthly goals.• Personally ranked number one in new credit account members by district.• Promote, educate, and upgrade members to premier membership status.• Enroll new members and provide customer service support for issues including tax exemptions, product issues and returns, and account creation and management.• Merchandising and product placement.

Lubbock, Texas Area

• Merchandising based on corporate planograms and visualization.• Receive shipments of product and communicate with shipment, processing, and management.• File reports and paperwork necessary for product ordering and tracking based on inventory needs.

Lubbock, Texas Area

• Personally ranked number one in the Boy's & Girl's Club Round Up fundraiser (2012)• Ranked number one in the district in opening new credit account members. (2011, 2012)• New employee orientation and training.• Merchandising

Lubbock, Texas Area

• Provide fast, friendly, and efficient customer service in both phone based and instant messaging communication.• Sales assistance involving services for landline, cell phone, and internet capabilities.• Troubleshoot technological issues with customers solving issues over the phone and through electronic messaging measures.• Determine issues related to satellite tower outage based on numerous customer and associate reports.• Collect payments and arrange future payment options and scheduling.• Constant product knowledge updates as technology advances and improves with new releases.• Review and document customer accounts while assisting them and afterwards in an effort to achieve seamless customer assistance across departments and representatives.

Lubbock, Texas Area

• Merchandising based on corporate planograms.• Meet daily, weekly, and monthly sales goals.• Promote customer services including home installation, instruction, and warranties.• Complete regularly scheduled product updates through computer based learning modules in order to maintain specializations in the following: Technology (Computer sales and services) Imaging (Photography and video products and accessories) Car Electronics (Stereo sales and installation) Merchandise (MP3 and landline telephone sales and services)

Ruidoso, New Mexico

• Construction

Lubbock, Texas Area

• Provide excellent customer service while working in a fast paced environment.• Responsible for fulfilling wholesale orders daily which includes separating products for shipment and loading products for delivery.

Lubbock, Texas Area

• Delivering customer orders while rollerskating.• Providing fast and friendly service.