Vincent A. Email & Phone Number

South Windsor, Connecticut, United States

Recruited to manage post-sales activities in support of TicketNetwork accountholders – providing critical technical customer service for this leading online ticket exchange platform. Serve as first point of contact in training clients on using the company’s proprietary software, troubleshoot issues, handle remote installs and go-lives of POS software and manage inbound support requests.➜Swiftly established a reputation as a proactive, customer-focused contributor. Inspired a department-wide focus on more personalized service and stepped up to accelerate training and successfully manage inbound calls well before the anticipated training period was over.

Springfield, Massachusetts Area

I shifted into a support role in preparation for career pivot into IT / user support. I provide sales, marketing and administrative support to increase the productivity and performance of a Regional Marketing Representative and work to enhance operations through the use of technology.➜ Implemented the use of Microsoft Streets & Trips, increasing efficiency of call activity.➜ Created a system for differentiating and prioritizing tasks and inbound requests – a move that accelerated productivity for the Marketing Representative by reducing unnecessary interruptions.

Western Massachusetts

I was recruited into the highly competitive commercial insurance industry, where I called on, educated and serviced 80+ commercial clients and cultivate new relationships.➜ Boosted customer retention from 70% to 92%, restoring strained client relationships through consistent, responsive customer service.➜ Increased account base by 50% – from 55 to 81 by delivering personalized customer service.

Springfield, Massachusetts Area

I took on a technical sales role with accountability for developing new business of Xerox hardware and software solutions within a brand new territory. ➜ Proactively expanded technical expertise by staying at the office in the after hours to better understand the functionality and benefits of Xerox’s multi-functional copiers and software.➜ Saved the company time and expense by personally fulfilling open service calls at client sites during sales visits.

Hartford, Connecticut Area

I had an opportunity to combine my passion for technology and my relationship building strengths in this role, serving as a trusted client advisor and expert on Ricoh products and services. ➜ Cut installation time and cost by independently learning how to network equipment, which cut customer wait times and freed network analysts to move on to other projects. ➜ Chosen to pilot a new technology program designed to ease the sales process. ➜ Awarded “Rookie of the Year” in FY2005 then went on to surpass sales quotas throughout tenure.

Master Of Science - Ms, Computer And Information Systems Security/Information Assurance

Coursework Completed: • Fundamentals of Information Technology • Information Structures with Java • Business Data Communication.

Bachelor Of Science (B.S.), Business Administration And Management, General

Activities and Societies: Golden Key National Honor Society, Beta Alpha Psi (The National Accounting Fraternity), Theta Chi Fraternity