Vincent Estrellado Email & Phone Number

Dublin, Ie

Dublin, Ireland

• Review and triage customer escalations via multiple channels (social, chat, forums and technical support) and determine the appropriate communication plan and customer resolution path.• Collaborate with various cross-functional teams and key stakeholders to ensure the team consistently delivers an optimal customer experience.• Partner with Service Engineer teams to evaluate customer impact and promptly communicate with customers regarding LiveSite incidents.• Provide continuous… Show more • Review and triage customer escalations via multiple channels (social, chat, forums and technical support) and determine the appropriate communication plan and customer resolution path.• Collaborate with various cross-functional teams and key stakeholders to ensure the team consistently delivers an optimal customer experience.• Partner with Service Engineer teams to evaluate customer impact and promptly communicate with customers regarding LiveSite incidents.• Provide continuous communication and status updates throughout the duration of the incident.• Enhance team efficiency by formulating and disseminating optimal strategies and recommendations, fostering the development and implementation of best practices within the internal team.• Identify the root cause of escalations to drive long term resolutions.• Actively contribute to shaping the future of Microsoft support capabilities for cloud services through insights and collaborative efforts. Show less

Dublin, Ireland

• Identify, analyze, and prioritize tasks within the customer services department to ensure a high level of customer care, including handling calls related to special assistance, Aer Club Concierge members, escalations from third-party contact centers, refunds, and ticketing.• Provide current and accurate fare, schedule, gate, flight arrival, and departure information, and address general inquiries via telephone or email.• Assist passengers with checking in their trained service dogs… Show more • Identify, analyze, and prioritize tasks within the customer services department to ensure a high level of customer care, including handling calls related to special assistance, Aer Club Concierge members, escalations from third-party contact centers, refunds, and ticketing.• Provide current and accurate fare, schedule, gate, flight arrival, and departure information, and address general inquiries via telephone or email.• Assist passengers with checking in their trained service dogs, electric mobility aids, bicycles, firearms, and wheelchairs, in accordance with Aer Lingus regulations, the Irish Aviation Authority, the European Aviation Safety Agency, and ICAO.• Offer check-in assistance, handle ticketing changes, rebook itineraries, and provide special assistance to passengers.• Support our scheduling team with customer bookings during planned flight cancellations and work with affected outstations. Show less

Dublin, Ireland

• Leverage product expertise to investigate, triage and resolve issues with ads & commerce products. • Develop processes to assist front-line teams in conducting complex investigations to enhance the user, advertiser, and seller experience on the platform.• Monitor and analyze advertiser and seller reports for feedback and bug-related trends.• Separate advertiser and seller confusion from bugs, advise the sales team/advertisers/sellers on how to accomplish the customer’s desired… Show more • Leverage product expertise to investigate, triage and resolve issues with ads & commerce products. • Develop processes to assist front-line teams in conducting complex investigations to enhance the user, advertiser, and seller experience on the platform.• Monitor and analyze advertiser and seller reports for feedback and bug-related trends.• Separate advertiser and seller confusion from bugs, advise the sales team/advertisers/sellers on how to accomplish the customer’s desired outcome.• Partner with Product, Marketing, Specialists and additional teams to improve product quality and resources that help scale support & operations workflows.• Apply expertise in quantitative analysis, data mining, and data visualization to tell the story behind the numbers and understand advertiser and seller sentiment better.• Provide mentoring and shadowing support for new hires. Show less

Dublin, Ireland

• Work in a fast-paced, sometimes crowded sales environment with tact and patience.• Customer-focused, customer-facing position, always available to assist customers with queries or service.• Provide customer insights on tastes, flavors, textures, and pairings of cheese and other foods.• Prepare, wrap, and display cheese as instructed by team leaders or managers.• Perform daily maintenance of the counter/shop: clean all areas, keep displays full, rotate dates, and assist in… Show more • Work in a fast-paced, sometimes crowded sales environment with tact and patience.• Customer-focused, customer-facing position, always available to assist customers with queries or service.• Provide customer insights on tastes, flavors, textures, and pairings of cheese and other foods.• Prepare, wrap, and display cheese as instructed by team leaders or managers.• Perform daily maintenance of the counter/shop: clean all areas, keep displays full, rotate dates, and assist in controlling stock levels.• Answer telephone inquiries, take messages and phone orders, and return customer calls promptly.• Assist with product deliveries and organize storage areas.• Process payments and balance/count the till at the end of each day. Show less

Bachelor Of Business In Entrepreneurship & Management

Qqi Level 5 In Software Development, Computer Science