Vincent Ho Email & Phone Number

United States

United States

+ Developed, migrated, and updated Tesla’s solar PV and energy storage ETL pipelines into a unified data source that can be relied upon as the source of truth.+ Built, optimized, and automated Python scripts in Spark and Tesla’s custom Airflow platform to populate and maintain trillions of rows of data a day from 500,000+ PV and storage sites.+ Led cross-functional teams through data migration projects into Hive data warehouses.+ Transformed how analytics teams utilize and present key performance metrics from our pipelines into their tools and dashboards to present to high-level management and executives.

Las Vegas, Nevada, United States

+ Built and maintained data pipelines that feed into reports and dashboards that stakeholders can rely upon for accuracy and reliability.+ Gathered, aggregated, and analyzed data from multiple data sources to provide insight into the fleet health of the solar and energy businesses.+ Created new tools and visualizations that offer a fresh perspective and help drive innovation forward.+ Utilized JIRA to outline, organize, and prioritize incoming requests to efficiently tackle the needs of various departments.

Las Vegas, Nevada Area

+ Gathered and processed large quantities of data into reports using Excel, SQL, Python, and other internal software to diagnose and resolve systemic issues within the fleet, thus recovering potentially lost revenue and ensuring optimal efficiency of the fleet.+ Created new and updated existing operating procedures, training materials, and analytical techniques, then sharing it to other departments to better identify and troubleshoot fleet issues.+ Recovered and validated energy generation data to provide accurate customer billing, which also reduce customer escalations due to unexpected billing charges.+ Addressed individual system performance concerns with detailed but comprehensible reports of the site’s historical data and trends, typically within the same business day.

Las Vegas, Nevada Area

Las Vegas, Nevada Area

+ Reduced energy and dollar value lost from system downtime by proactively and reactively contacting customers with remote troubleshooting instructions and information gathering.+ Handled escalated customers with a friendly and disarming attitude to alleviate customer dissatisfaction and to help re-establish their trust with the company.+ Coordinated with other departments to provide a timely resolution to the customer’s issues or concerns.+ Educated customers about their photovoltaic system and managing customer expectations about the system’s function and capabilities.

Las Vegas, Nevada Area

+ Supervised students to ensure completion of assigned work with speed, accuracy, and efficiency.+ Mentored individual students in math and reading skills appropriate for their grade level.+ Graded an average of 400 class/homework sheets a day in accordance with Kumon’s strict criteria.+ Maintained a clean, quiet, and friendly environment for students focusing on their work.

Greater Seattle Area

+ Attended a local elementary classroom and focused with 1-2 students to complete in-class math assignments.+ Reinforced math concepts by inquiring student’s approaches, implementing self-check methods, and complimenting on good work.+ Used appropriate and comprehensible language to help student understand work material. + Attended volunteer training sessions to be better resources for the students and to maximize results in the limited classroom time.

Greater Seattle Area

+ Explained issues to customers, via phone, email, or in-person, in a non-technical manner and provided walk-through instructions to resolve procedural problems.+ Performed on/off-site troubleshooting to PCs, printers, scanners, handheld devices, and other end user devices and their supported software.+ Coordinated with other departmental technicians to investigate system-wide issues, develop permanent solutions, and implement them to all affected users.+ Managed ticketing and phone system, and dispatched service personnel where needed.+ Concisely documented all communication and technical details into support ticket notes.

Greater Seattle Area

+ Independently graded and scored up to 30 assignments per week.+ Wrote feedback to guide students struggling with math problems.+ Compiled graded assignments into an Excel file to be turned in to the professor.

Bachelor'S Degree, Physics W/ Math Minor, 3.25 Gpa

Activities and Societies: Physics ClubProjects: + Handled real-world data in Python to sequence DNA sequences, detect voting fraud, track.

High School, High Honors In Graphic Design, 3.6 Gpa

Activities and Societies: Office Assistant, Key Club, National Honor Society, Dance Club, Graphics Club, Interact