Vincent Hoo Email & Phone Number

Loganville, Ga, Us

Loganville, Ga, Us

Sandy Springs, Georgia, United States

Kennesaw, Georgia, United States

Designed underwriting and risk-mitigation framework for department and managed system updates to monitor risk for PON partners, which included Invisalign, Proceed Finance, MacTools, and Service Finance. Conducted quarterly audits and weekly merchant performance reviews of portfolio, resolving any merchant complaints. Designed scorecard to evaluate merchant performance and overall portfolio stability.• Ensured optimal performance and prompt review of potential issues via implementation… Show more Designed underwriting and risk-mitigation framework for department and managed system updates to monitor risk for PON partners, which included Invisalign, Proceed Finance, MacTools, and Service Finance. Conducted quarterly audits and weekly merchant performance reviews of portfolio, resolving any merchant complaints. Designed scorecard to evaluate merchant performance and overall portfolio stability.• Ensured optimal performance and prompt review of potential issues via implementation of robust monitoring system to track and evaluate ongoing success of partners and merchants.• Uncovered $90K in fraud after risk review of one portfolio, which prompted executive team to pause funding until risk-monitoring program was designed and implemented.• Reduced portfolio risk 20% with design and implementation of risk-monitoring program that helped mitigate portfolio risk for existing merchants and newly onboarded accounts. Show less

Kennesaw, Georgia, United States

Aligned objectives of operations and finance by directing development of operational procedures, policies, and standards to optimize workflow while focusing on underwriting, credit evaluation, and teambuilding. Conducted daily statistics reviews to identify discrepancies and improve quantity and quality. Participated in educational opportunities to stay current in industry advancements.• Enhanced operational quality by conducting ongoing process evaluations, studying discrepancies, and… Show more Aligned objectives of operations and finance by directing development of operational procedures, policies, and standards to optimize workflow while focusing on underwriting, credit evaluation, and teambuilding. Conducted daily statistics reviews to identify discrepancies and improve quantity and quality. Participated in educational opportunities to stay current in industry advancements.• Enhanced operational quality by conducting ongoing process evaluations, studying discrepancies, and implementing redesigns as needed.• Streamlined collaborative efforts through fostering effective communication among internal teams, including total quality management (TQM).• Increased manual underwriting SLAs after updating existing underwriting interface and condensing pages into streamlined, readable interface. Show less

Alpharetta, Georgia, United States

Managed and monitored highest volume of portfolios among analysts, which included ongoing relationship management and daily outreach. Supported training and mentoring of junior risk analyst and led monthly partner meeting with Wells Fargo to discuss volume, risk, AML, and outstanding investigations and losses. Reported month-over-month volume, credits, losses, chargebacks, and special investigations at monthly Wells Fargo meeting. Developed framework for risk-management investigations processes… Show more Managed and monitored highest volume of portfolios among analysts, which included ongoing relationship management and daily outreach. Supported training and mentoring of junior risk analyst and led monthly partner meeting with Wells Fargo to discuss volume, risk, AML, and outstanding investigations and losses. Reported month-over-month volume, credits, losses, chargebacks, and special investigations at monthly Wells Fargo meeting. Developed framework for risk-management investigations processes to ensure best practices were followed. • Ensured timely and effective communication with management, vendors, and various stakeholders regarding risks, taking a proactive approach to risk mitigation. Show less

Greater Atlanta Area

Created and documented procedures for certification, incorporating compliance and card scheme regulations into testing process and documentation. Prepared and submitted certification evaluations to test schemes. Managed projects to ensure all solutions moved through testing, certification, and documentation in alignment with merchant services guidelines.

Greater Atlanta Area

Developed comprehensive business-control testing program in collaboration with business to identify high-risk processes and subprocesses that met all regulatory compliance requirements. Implemented testing framework that encompassed sampling methodology, standardized templates, testing schedule and prioritization, execution procedures, issue escalation, remediation requirements, and repository development.• Delivered timely and correct resolution of issues by contributing to development… Show more Developed comprehensive business-control testing program in collaboration with business to identify high-risk processes and subprocesses that met all regulatory compliance requirements. Implemented testing framework that encompassed sampling methodology, standardized templates, testing schedule and prioritization, execution procedures, issue escalation, remediation requirements, and repository development.• Delivered timely and correct resolution of issues by contributing to development of action plan. Show less

West Palm Beach, Florida Area

Proactively identified and resolved potential risks through daily risk monitoring of 1M accounts in portfolio, contributing to ongoing stability. Managed newly acquired TSYS-based merchant processing portfolio, acting as senior analyst. Coordinated communication between risk-mitigation department and acquiring bank. Designed training materials and conducted classes for risk-mitigation team. Made recommendations to management regarding merchant accounts, leveraging research and analysis… Show more Proactively identified and resolved potential risks through daily risk monitoring of 1M accounts in portfolio, contributing to ongoing stability. Managed newly acquired TSYS-based merchant processing portfolio, acting as senior analyst. Coordinated communication between risk-mitigation department and acquiring bank. Designed training materials and conducted classes for risk-mitigation team. Made recommendations to management regarding merchant accounts, leveraging research and analysis. • Positioned analysts to be more informed of fraud trends, enabling them to make better risk-mitigation decisions through launch of monthly newsletter that was shared with peers and upper management.• Improved portfolio administration via ongoing training of analysts on general best practices and specifics of accounts within portfolio.• Uncovered and suppressed ring of third-party eCommerce businesses taking payments without delivering merchandise through investigation following an uplift in chargebacks Show less

Woodstock, Georgia

Kennesaw, Georgia, United States

Kennesaw, Georgia, United States

Coral Springs, Florida, United States