Mark Vincent Email & Phone Number

Costa Rica

• Anticipate customers’ needs and match them with the appropriate partners to close the sales process, and to ensure solutions have been included and are within the desired scope.
• Effectively own and drive customer opportunities until successful closing to customers and partners.
• Guarantee customer and partner satisfaction with the sales process.

• Responsible for the administrative management (remotely from Costa Rica) of 14 Condominiums in Canada, Calgary.
• Responsible to provide administrative and logistic support to the assigned Property Manager in Canada, and to be the main point of support for the Residents, Board of Directors of each Condominium, and the different.
• Preparation of budget reports, annual… Show more
• Preparation of budget reports, annual condominium meeting reports, coordination of scheduled activities of external vendors (e.g. building maintenance), renewal of insurance policies, preparation of the reserve plan.
• Follow-up and issue resolution to residents (received both by mail and / or calls), internal process follow-up, billing issues, etc. Show less

San José, Costa Rica

• Responsible for accelerating sales growth, expanding selection on the platform and improving retention amongst the existing Seller base.

Guanacaste, Costa Rica

• Responsible for the Centralized Reservation Center in the town of Las Catalinas for both the Residences and the Santarena Hotel.
• Development and implementation of the sales strategy and profit maximization, applying the principles of Revenue Management, to capture the right Customer, at the right time and the optimal rate; this based on.
• Implementation of the Inbound strategy for Las Catalinas and integration of the CRM (HubSpot)… Show more
• Implementation of the Inbound strategy for Las Catalinas and integration of the CRM (HubSpot) with the PMS (Property Management System), to optimize and standardize reports and maintain data Integrity.
• Development and implementation of the ACD System reports (Automatic Call Distributor), to measure average call volume per day, to optimize office coverage and schedules, and also maximize sales conversion by Agent.
• Contribution in the opening of a centralized reservation office in the town of Las Catalinas by Brands and by Product (Hotel Santarena and Las Catalinas, with the brands by Customer profile (229, Baranda and Bon.

San José, Costa Rica

• Responsible for the opening of the Centralized Reservations Center for Lapa Ríos, Kurá, Jícaro, Latitude 10 and Isla Palenque Hotels.
• Sales strategy and profit maximization, applying cross-selling between the different Properties of Cayuga Hotels, to try to convert the sale at the first contact with the Client, always applying the principles of.
• … Show more
• Standardization and implementation of unified sales processes and strategies in each of the 5 Hotels.
• Increase in Sales of Rooms for Hotels between 8% and 10%, since the opening of the Reservation Center. Show less

Costa Rica

• Responsible for the sale of rooms and profit maximization, applying the principles of Revenue Management, analyzing market trends in supply and demand, segmentation, rates, and sales product channels.
• Maximization of Room Sales, through Hyatt’s Reservation and Revenue Management Systems, optimizing the use of the Room inventory, maximizing Average Rate and RevPar.
• Increase in the Average Room Rate between 7% and 12%. (2015 vs. 2016).

San José, Costa Rica

• Implementation room selling strategy and profits maximization, through the Marriott’s Reservation System and the integration of Marriott’s e-Commerce and other Booking channels.
• Conversion process of the Punta Islita Hotel, to become part of the Marriott Hotels, through the Franchise model.
• Configuration of Marriott’s Reservation System for the Hotel and OPERA PMS parameterization (Property Management System).
• Occupancy growth year after year by 14% (2013 vs. 2014).

San José, Costa Rica

• Successful implementation of more than 15 projects in the Technology area, based on the best practices of Hewlett-Packard and applying the standards of the PMI (Project Management Institute).
• Wide range of projects in scope and complexity: from billing processes to Hardware & Software implementations in UNIX, Wintel, VMware environments, among others, and also the implementation of LAN, WAN, and wireless.
• Special award from the Regional Office of Projects of the Americas in… Show more
• Special award from the Regional Office of Projects of the Americas in recognition of outstanding results, leadership, and assistance for one of the Hewlett-Packard Key Projects / Accounts.
• At the local level, recognition of 3 “ITO Awards” for outstanding results in three assigned Accounts / Projects. Show less

San Antonio De Belén, Heredia

• Satisfactory implementation of the “Total Hotel Revenue Management” concept for the strategy and maximization of Hotels Sales, both of Rooms, as well as Catering Events.
• Special Award of "Marriott Hotels Golden Circle" as a personal recognition of the Latin American Regional Office, for exceeding the sales per room in more than five percent of the room sales budget.
• Room availability optimization, based on trends in Market Supply and Demand and historical Hotel data, to achieve… Show more
• Room availability optimization, based on trends in Market Supply and Demand and historical Hotel data, to achieve effective cross-selling, maximize profits, and achieve exceeding budgets established for the Hotels..

San José, Costa Rica

• Responsible for quality assurance and supervision of all Services provided.
• Attention, monitoring and optimal resolution to Customer complaints.
• Implementation of a new system to gather, tabulate customer surveys for analysis, which allow us to know in greater depth areas of improvement in Customer Service and identify Company Strengths.
• Support in the infrastructure of the Company's Information Systems and satisfactory implementation of the “FLEEMS” System (Fleet Management… Show more
• Support in the infrastructure of the Company's Information Systems and satisfactory implementation of the “FLEEMS” System (Fleet Management System), for the administration of the fleet of vehicles and customer service.

San José, Costa Rica

• Responsible for generating new investment opportunities for the Company's Portfolio.
• Collection, presentation, and recommendation of optimal Properties to potential Investors.
• Satisfactory redesign of a system to integrate and reorganize Customer Database with the Properties portfolio, which significantly reduced the query times to find key Properties for potential Clients.
• Increase in the Customer portfolio from 10% to 15% within one year.
• Growth of the Portfolio of… Show more
• Growth of the Portfolio of Properties for Sale by 20% and increase of the Portfolio of Properties for Rent by more than 30%. Show less

San José, Costa Rica

• Responsible for the implementation of the Room Sales Strategy and Room Sales Projections.
• Preparation of the annual budget for rooms for the two Hotels, in which accuracy of 96% was achieved between the forecast vs. actual Room sales.
• Responsible for the opening of the Reservations office for the Costa Rica Marriott in August 1996 and the opening of Los Sueños Marriott Resort in December 1999.
• In 1999, received the “Marriott Hotels Golden Circle” award as personal recognition… Show more
• In 1999, received the “Marriott Hotels Golden Circle” award as personal recognition by the regional office for Latin America.
• In 1998 and 1999, our office was recognized as the “Reservations Office of the Quarter for the Caribbean and Latin America” by the Marriott’s Regional Office. Show less

San José, Costa Rica

• Integration of the Computer Science class with the curriculum of the Natural Sciences department.
• Implementation of the programming tool "Microworlds Project Builder" for both Elementary and Middle school students.
• Transitioned students from the Windows environment to the Mac environment, with the new programming, enhanced platform.

San José, Costa Rica

• Introduction to the Costa Rican market of a new Computer Magazine, in electronic format.
• Distribution within the main key bookstores in Costa Rica, such as Librería Universal, Librería Lehmann, Jiménez & Tanzi, among many others.

San José, Costa Rica

• Reduction of data batch processing times by 15% to 20%, through the implementation of a new accounting program.
• Repair reduction of the Company's equipment, through an integrated preventive maintenance program for all Computer Systems.

Bachelor In Business Administration, Business Administration And Management, General

Systems Engineering (Second Year Completed)