Technical Support Analyst
CurrentKey Responsibilities- Provide technical IT support to all internal end-user in person or remotely with ticketing system (Freshservice)- Hardwares and softwares configuration, deployment and relocation- Systems monitoring and cloud-based email management administration- Asset managment (laptops, desktops, printers, cellphones, computer peripherals etc.)- Access management on different banking platforms and file systems- Provide assistance to the cybersecurity team on different requests and projects- Provide user training on different softwaresCybersecurity related responsibilities and projects- Actively monitoring the systems with EDR tool such as M365 Defender- Identity & Access Management across different platforms, periodic audit of network folders access (DLP)- Assist the cybersecurity team on incident response requests and preparation for monthly phishing campaign- Reviewing network vulnerability scanner reports on servers and switches- Update Vulnerability tracker report by locating CVE details from NIST website- Microsoft Denfender allow/blocked tenant list management- MFA deployment across 18 branches (biometrics and hard token)
