- Provide remote and on-site technical support for the entire Rothman user community within designated sites/regions.- Take lead on managing resources and ticket queues to ensure user issues and requests are resolved ina timely manner.- Ensure SLA metrics are being met, and remediate issues where metrics are not being met.- Troubleshoot desktop and laptop computers, iPads, iPhones, MACBOOK's, Androids, Network- Printers, Document & ID card scanners.- Troubleshoot LAN… Show more - Provide remote and on-site technical support for the entire Rothman user community within designated sites/regions.- Take lead on managing resources and ticket queues to ensure user issues and requests are resolved ina timely manner.- Ensure SLA metrics are being met, and remediate issues where metrics are not being met.- Troubleshoot desktop and laptop computers, iPads, iPhones, MACBOOK's, Androids, Network- Printers, Document & ID card scanners.- Troubleshoot LAN, WAN, and Wi-Fi connectivity- Assist Tier 3 Information Technology teams (servers, networks, collaborative systems) when required- Train new employees on procedures and software- Assist manager with special projects- Coordinate with co-workers on problem tickets and issues- Review other location sites to confirm that daily duties and maintenance are being performed- Manage mobile phone accounts for all employees.- Utilize Active Directory to create, disable, and review users and their permissions- Create and manage user accounts in RingCentral phone system- Organize, manage, and lead team in daily functionality due to management leaving- Organize task assignments to team and tracking daily functions- Lead on company projects and duty assignments to the team to complete the projects in necessarytimeframes requested. Show less

- Provided Tier 1 & Tier 2 support remote and onsite to multiple locations for technical training to alldoctors, medical assistants, and employees company wide- Created and assigned Active Directory permissions, groups and account management- Trained new employees on procedures and software- Upgrade, maintain, and repair computers- System and network planning for new office locations- Remote Phone support through Connectwise- New office systems and computer… Show more - Provided Tier 1 & Tier 2 support remote and onsite to multiple locations for technical training to alldoctors, medical assistants, and employees company wide- Created and assigned Active Directory permissions, groups and account management- Trained new employees on procedures and software- Upgrade, maintain, and repair computers- System and network planning for new office locations- Remote Phone support through Connectwise- New office systems and computer installations- Installed and configured Citrix and later on switched to horizon for virtual desktops- Script creation and deployment through PDQ Deploy- Account management 3rd party systems- Management over security card systems- Assistance in switch port configuration and assignments- Installation and configuring of Ringcentral phone systems/user accounts throughout company Show less

- Manage and run family owned photography business. - Building/management of webpage, business ads, logo design, workstation setup, backup systems, and advancement in company technology- Provide and manage on location storage backup services- Research and implementation of new technologies to improve business workflow

- Managing system administration, networking and hardware management & maintenance in the organization- Experience with supporting network infrastructure, which involved with devices such as routers, switches, and wireless access points.- Configured, implemented, and troubleshoot routers and switches with various account settings, permissions, and parameters including security firewalls.- LAN/WAN/WLAN/VPN Network Security, cabling, and racking- Performing network… Show more - Managing system administration, networking and hardware management & maintenance in the organization- Experience with supporting network infrastructure, which involved with devices such as routers, switches, and wireless access points.- Configured, implemented, and troubleshoot routers and switches with various account settings, permissions, and parameters including security firewalls.- LAN/WAN/WLAN/VPN Network Security, cabling, and racking- Performing network hardware/software troubleshooting, and performance tuning- Researching and choosing hardware and software products to be deployed and supported by client services.- Performed backup on storage devices onsite, rotated storage devices for weekly backups.- Provided access rights, permissions to network drive shared folder, software access as per the request. Show less

- Experience in building from basic workstations to high end gaming machines and servers.- Configuring servers, routers, and Sonic Walls- Configuring Active Directory, Exchange, DNS, and DHCP- Hardware diagnostics, installation, upgrades, and repairs- Troubleshooting computers for clients as well as providing remote based assistance for virus removal and other technical problems.

- Data and telecommunications wiring. - Installed telephone equipment in the tri-state area of New Jersey, Pennsylvania, Delaware.- Ran computer and data cables within businesses.- Terminated computer and voice cables onto patch panels so that they can be hooked to the servers.- Terminated the jacks at the end of the cables at the phone locations.

- Residential and commercial wiring- Installing Fixtures and Electrical Components at Construction Sites- Laying Out and Installing Wiring Circuits- Knowledge of State and Local Electrical Codes- Measuring, Cutting, and Bending Conduit Using Hand and Hydraulic Benders- Repair Wiring Systems, Electrical Conduit, and Related Equipment- Repairing Single and Polyphase Wiring Systems- Terminating and Setting Switchgear, Panels, and other Distribution Equipment

- Residential and commercial wiring- Installing Fixtures and Electrical Components at Construction Sites- Laying Out and Installing Wiring Circuits- Knowledge of State and Local Electrical Codes- Measuring, Cutting, and Bending Conduit Using Hand and Hydraulic Benders- Repair Wiring Systems, Electrical Conduit, and Related Equipment- Repairing Single and Polyphase Wiring Systems- Terminating and Setting Switchgear, Panels, and other Distribution Equipment