Vincent Whyte Email & Phone Number

Galway, County Galway, Ireland

Galway, County Galway, Ireland

County Galway, Ireland

Ireland

Support engineer on the Successfactors Platform and Custom MDF Team. Some of the main areas of expertise:BizX configuration front end and back end. User management in BizX, Data Model configuration, Role Based Permissions, Email notifications, PGP encyrption and SSH. SSO/SAML set up & troubleshooting, Deeplink/SSO Deeplink, Language/Translations, Data Retention Management, Audit Framework, SFTP set up and maintenance, instance refresh/instance sync, Single Sender, Proxy, Picklist Management, Job Schedling, MDF object creation, MDF UI, MDF workflows, MDF security , MDF Rules, MDF Tasks include:1) Incident Solving:-Resolve Configuration issues, known errors by means of SAP Notes, Knowledge Base Articles, solved customer incidents, documentation, WIKI or verifying customized entries or hardware parameters-Perform root cause analysis and provide solutions in complex environments for specific fields/areas-Maintain HPI adherence and escalate on time and good quality (keeping incident aged days to a minimum) 2) Knowledge Transfer- Continuous Knowledge Management contribution by Creating Knowledge Base Articles and WIKI Documents with the aim to inform colleagues/customers/partners and aid incident deflection.-Deliver standard application/technology trainings and workshops-Perform knowledge transfer to internal staff and external customers & partners via training sessions(local and global) and scheduled expert sessions with customers and partners.-Drive creation of Knowledge in area of expertise and drive proactive proliferation of knowledge created externally and internally3) Support without incident-Contribute ideas to help towards the PS vision of support without incidents-Volunteer to participate in projects aimed at achieving the PS vision of support without incidents-Carry out new tasks as requested by STM, GFM or GSC Head to help achieve the PS vision of support without incidents.

Galway

Tutored final year Commerce, 2nd year Business Information Systems, Information Systems Management(MBS) and E-Commerce(MBS) in Web and Interactive Media Design. Topics covered: Dreamweaver, Fireworks, Flash and Photoshop.

Screening and processing of global application forms using SAP.Preparing and scheduling applications for examTracking and updating of candidate profiles and information-accuracy and attention to detail is crucial for the role.Tracking and updating applicant records on file using ExcelDaily correspondance with applications in assigned locales( I was assigned US)General queries through our US mailbox