· Responsible for and managed the data aggregation, transformation, and cleansing of large data sets using Excel.· Developed Functional Requirements Documents for SharePoint tools used to capture Capacity and Demand data, as well as Technical Requirements Document for Power BI reports.· Developed reports for upper management using Excel Pivot tables and charts.

• Developed and prepared standard data-conversion documentation for Oracle Cloud Financial Modules.• Managed Sharepoint and JIRA accounts for clients, while providing support for all complications.• Responsible for creating and managing data conversion schedule and progress tracking.• Responsible for Client Room Pilot (CRP) schedule and process flow.• Assisted with data conversion across multiple Financial and Supply Chain modules.• Prepared detailed notes of business… Show more • Developed and prepared standard data-conversion documentation for Oracle Cloud Financial Modules.• Managed Sharepoint and JIRA accounts for clients, while providing support for all complications.• Responsible for creating and managing data conversion schedule and progress tracking.• Responsible for Client Room Pilot (CRP) schedule and process flow.• Assisted with data conversion across multiple Financial and Supply Chain modules.• Prepared detailed notes of business requirements during multiple implementation phases.• Assisted with configuration of Finance and Supply Chain modules.• Developed User Manual for Oracle Jumpstart Demo Lab. Show less

• Production Support Lead o Lead a staff of three-six people. o Managed the internal business processes, internal meetings, and issue tracking and issue resolution implementation of an internal client team. o Managed day-to-day software and client-reported issues, and issue tracking and resolution. o Managed software builds and testing cycles, including test plan creation, development of test scripts and coordination of user acceptance testing and tasks across… Show more • Production Support Lead o Lead a staff of three-six people. o Managed the internal business processes, internal meetings, and issue tracking and issue resolution implementation of an internal client team. o Managed day-to-day software and client-reported issues, and issue tracking and resolution. o Managed software builds and testing cycles, including test plan creation, development of test scripts and coordination of user acceptance testing and tasks across cross-functional teams. o Scheduled, coordinated, and drove internal and inter-agency client meetings, and prepared required materials and reports. o Implemented an efficient internal communications strategy to improve employee engagement and internal processes. o Analyzed internal processes, and recommended and implemented procedural or policy changes to improve operations.• Production Support Functional Team Member o Analyzed, tested and resolved software issues using all available resources. o Trained team members in internal and client business processes and risks. o Assisted team members in issue analysis and resolution. o Developed test plans, documentation, and user and training guides. o Recommended and implemented software functionality to improve client business processes.• Agency On-Site Support Lead o Provided weekly on-site support, client-facing meetings, issue resolution and business process improvement. o Developed and improved client relationships. Show less