Vince Portacci Email & Phone Number

Kirkland, WA, US

Seattle, Washington, United States

Greater Chicago Area

Partner with sales to define and achieve customer success criteria, demonstrate ROI, and ensure customer renewal with Glassdoor product suite.Produce and conduct Executive Business Reviews, engaging with client counterparts at various levels of the organization as well as agency partners.Monitor and manage employer content and recruitment advertising.

Field Transition Team:Ensure client satisfaction and maintain relationships in territories where field sales reps are promoted or have left the companyServicing and retaining business in three to four open books totaling between 300 to 700KMet and exceeded monthly goal of 98% retention - either through cancel saves or new business generation.Identify.

Chicago, Illinois

Chicago

Leading regular calls with sales teams and dealer groups to streamline communication and objectives.Providing new and existing customers with ongoing consultation and direction for success with their online campaigns.Developing and reinforcing Cars.com services and products, including up-selling other products by identifying needs and training customers on.

Greater Chicago Area

Responsible for doing live demos and remote technical training for our proprietary software and online dashboard for customers nationwide.Supported and maintained the installation of software from corporate office in Chicago during national roll out.Qualifying prospective businesses and documenting all activities in Microsoft CRM.Wrote enhancement and.

Performed improvisation and sketch comedy aboard the Norweigan Cruise Line's Gem.

Chicago

Worked closely with the Dev team on customer feedback related to user experience and site outages.Aggregated and documented use cases for process and UX enhancements.Resolved internal customer inquiries while consistently met performance goals and maintaining a rating of excellence during quality checks.Trained and monitored customer care hires during.

Chicago

Product analyst for Sears Commercial Affinity program:Worked across different business units with GMs and DVPs to get buy in and resources assigned for the Sears Commercial program. Wrote product requirement documents and user stories to meet project milestones.Created technical flows, epics, and user stories with the user experience team leads.Product.

Developed and planned the release of new site features for ShopLocal.com including special event pages, community, and microsites.Executed on SEO initiatives by acquiring content for our Power Reviews and Forums through Amazon’s Mechanical Turk with a quarterly budget of $5,000.Product lead in launching dynamic email capabilities that garnered a stable 6%.

Responsible for Press Releases, eFeatures, email marketing with Constant Contact, and communication strategy development.

Coordinated technology training programs for various creative service accounts. These included clients in advertising agencies, web development firms, and medical supply companies across the Midwest.Maintained a close relationship with clients in order to assure total satisfaction with their training experience.Responsible for new business development and.

Working with the Director of Promotions in the Chicago office, I assisted with various on site marketing events including DVD releases parties, concerts and beverage product launches. I worked closely with Account Executives and the Office Manager to help manage client relations tabulate paper circulation numbers.

Researched health topics and wrote Public Service Announcements/ Health Columns to be used across the country for the firm's largest healthcare client.Assisted Vice President in preparing budget reviews meeting for various clients. Created databases for tabulated survey results and statistical overviews to be sent to clients.

Masters Of Science, Integrated Marketing Communications

Bachelor Of Arts, Mass Communication