Vincent Ramos Email & Phone Number

Los Angeles Metropolitan Area

Perform duties such as writing service tickets, providing customer service, screening incoming appointments, and mentoring front of house staff. Worked with management to implement business strategies with the Front of house team.--Write service tickets with clear and accurate documentation per policy guidelines.-Dispatch appointments to Service Advisors-Monitor and execute on vehicle key 2 key metrics such as Aging vehicles, and communication.-Work closely with Technicians and Parts teams to deliver outstanding communication to clients, and translate repairs performed by technicians to clients.-Identify front of house constraints for continuous improvement with service operation flow-Provide insight and guidance for service Advisors with service processes, repair order processes, policy inquiries, and technical inquiries-Performed quality control inspections of repair orders produced from technicians and advisors.-Identify Advisor constraints and create trackers and metrics to support service operations.-Support with Loaner Vehicle management and tracking.-Maintain healthy relationships and communication with Vendors and business partners.-Work closely with management to with business strategies, and to execute adjustments to meet store needs.-Perform Virtual Service duties and support such as: Screening incoming appointments, Appointment rescheduled, parts order monitoring, customer communications, and appointment volume management.-Working closely with the Virtual Service Center department leads to provide service center level feedback for continuous improvement.

-Collected and organized customer paperwork, DMV paperwork, and financial paperwork, for Pick-Up and Delivery Specialists-Perform accurate warehouse vehicle inspections to ensure vehicles are of company standards.-Efficiently delegated projects, and warehouse inspections, to available inspectors and specialists; and approve their completed inspection forms, if completed accurately.-Carefully monitor scheduling of vehicle deliveries, and pickups, to ensure readiness of vehicles, and task assignment.-Engage in continuous improvement processes, and projects, to build company standards and processes.-Personally developed an Error Analysis Form to record, and discover the root of encountered issues.-In charge of sending Daily Summary Reports to the Internal Operations Team on behalf of the Los Angeles Region.- If needed, will safely operate and drive tow truck to pick up and delivery customer vehicles.- Provide best customer service.

- Safely commute to customer location in timely manner.- Provide best customer facing experience.- Thoroughly inspect and record vehicle condition in timely manner.- Capture high quality photos of the interior and exterior of vehicles.- If necessary, explain inspection results with customer, and answer any questions with highest professionalism.- Generate and submit inspection report in a timely fashion.- If available, help warehouse specialists with tasks.

Pomona

-Technician and Service Advisor. -As a technician: performed preventative maintenance services.-As an Advisor: generated Repair Orders, provided best customer service and customer communication, and performed inventory management duties.

Certificate Of Automotive Technology, Automobile/Automotive Mechanics Technology/Technician

Activities and Societies: Ford Fact

Radiology, Photography,

Activities and Societies: Brazilian Jiu Jitsu, photography