Vincent Dechristofaro Email & Phone Number

New York, Ny, Us

Oversee a diverse portfolio of 150+ top-tier clients, acting as their primary point of contact for inquiries and concerns via various channels such as phone calls, emails, and both virtual and face-to-face meetings. Drive the integration of Compass technology and complementary services within their SaaS framework through personalized support, strategic guidance, and group training initiatives. Facilitate seamless client onboarding onto the Compass platform utilizing Salesforce, ensuring a high-quality experience as they familiarize themselves with the new technology. Lead a dedicated team utilizing Zendesk to efficiently handle intricate support inquiries within the ticketing system. Regularly assess quarterly key performance indicators (KPIs) related to retention, customer satisfaction (CSAT), and platform utilization to inform strategic decisions.

Troy, Mi, Us

Carefully vet complaints, formulate new procedures, and establish customer retention campaigns. Execute conflict management strategies to predict and resolve conflicts, listen to customers, and study behaviors to identify best possible solutions. Vet business and industry trends to discover customer experience strategies and contribute to customer satisfaction. Engage with customers to complete onboarding, set feasible goals, and address project issues.

Troy, Mi, Us

Focused on delivering sound customer satisfaction and alleviating new and existing concerns through different customer engagements. Authorized experience using account planning and customer success plans. Produced value for customers by clearly defining business outcomes and building a success plan with identified objectives, stakeholders, milestones, risks, and metrics needed to attain them. • Increased capacity within operations by 20% by designing new SOPs based on time analysis study to best streamline junior systems operator daily and weekly production. • Improved customer usage of existing workloads by leveraging adept functional expertise.

Troy, Mi, Us

Gathered products and orchestrated deliveries while taking steps to elude quality control issues. Initiated time analysis study to comprehend potential capacity limits. Coordinated inbound/outbound shipments domestically and internationally. Ensured all processed documents contained appropriate solicitations and return envelopes, inserts, and counts tied to job requirements to avoid costly errors. •Set new standards of excellence by maintaining meticulous record of shipment information.

As a former collegiate athlete, I heavily value giving back to the community that developed me. In this role I have had the privilege of coaching and mentoring over 100 student-athletes. Took the program from a 20% win percentage to a 50%+ win percentage.

Pleasant Hill, California, Us

Directed staff and interacted with customers, served customers, maintained inventories, supervised staff and assigned tasks• Led the Floor Staff team in serving 2000+ customers per week ensuring team members operated with a service first mentality. • Consistent won (5x) Monthly Upsell Competition. • Targeted concessions products, occurring every summer resulting in a ~15% lift in average sale price during the season. • Ensured customer satisfaction by getting viewers through tickets/concessions in a timely manner as to not disrupt their experience.