- Successfully managed a portfolio of multiple large clients, ensuring the day-to-day running and usage of the system is working efficiently, resulting in increased customer satisfaction and retention.- Proficient in Excel, with the ability to analyse large and intricate datasets using pivot tables and advanced formulas to create data visualizations and reports with actionable insights, providing valuable business intelligence to clients.- Demonstrated excellent communication and presentation skills, delivering senior client presentations and chairing large meetings, including senior stakeholders. Presented on various topics such as analysis of and actions to improve software performance and new potential technologies for internal use.- Developed and maintained strong relationships with varied stakeholders, conducted research, and analysed data to develop insights and innovative improvements, leading to cost savings, time efficiencies, and increases in quality.- Successfully drove a performance report redesign, gathering client requirements and utilizing data analysis to scope, develop, and test improvements while effectively managing client expectations.- Created and presented monthly management information (MI) packs for multiple clients, manipulating data to ensure informative information that suits the client's needs.- Enthusiastic learner with a strong desire to build on existing skills. Proactively learning SQL to eventually use knowledge to build client reports that best represent the data and suit clients' requirements.

- Stock Analysis – Analysing trends in sales by comparing how strong products sold in previous years.- Margin/Revenue analysis – making sure stock is bought at the right time to increase profit margins, looking at different wholesalers and comparing prices.- Commercial analysis- Budget analysis – budgeting in order to cover expenses and still make a good profit.- Cash book reconciliation – end of day summary of expenses and takings. - Assisting with VAT return/reporting – making sure all paperwork is correctly filed and ready for the accountant.- Bank reconciliation – end of day summary of expenses and takings.- Assisting with month end process – invoices and Z-readings all in order.

- Data analysis using Excel, creating monthly MI reports for different clients. - Monthly reports for various clients. - Involved in workstreams spanning our different products. Liaising with different people around the business. - Communicating with both clients and providers on a daily basis, to ensure supply chains are running smoothly, both by phone and email.- Helping both parties navigate our systems, ensuring any and all issues are resolved as quickly as possible. - Analysing our client's supply chains and determining how healthy they are and proposing ideas to improve unhealthy supply chains.- Lead a weekly Excel help session, covering various widely used formulas and functions – IF, VLOOKUP, Pivots, etc.

Processed high volumes of cheques for various banks ensuring accurate reconciliation and data entry. Flagging any anomalies within the cheque when comparing it to its previously paid cheques.Assisted with training colleagues to use the newly implemented ICS system, allowing faster and more efficient processing.

Required to work pro-actively to ensure efficient operations on the shop floor, whilst assisting customers with their queries and maintaining a safe working environment.