🔹 𝗪𝗛𝗔𝗧 𝗜 𝗗𝗢: Apart from Operations Consulting and Group training sessions on Soft skills/personal development, one of my key forte lies in One to One counselling, coaching and mentoring wherein customized solutions can be driven with coachee for a tangible result.🔹 𝗪𝗛𝗬 𝗪𝗢𝗥𝗞 𝗪𝗜𝗧𝗛 𝗠𝗘:An Electrical Engineering graduate from IIT Kanpur(1995) with 29 years of rich & versatile experience ranging from employment in Telecom sector to enterprising stints in Solar Power, E Commerce based marketing for Travel domain, SME business consulting and Corporate Trainings. After wearing so many different hats with different companies enriched with leadership trainings, I have enormously experienced that with the right attitude, initiatives, accountability and people mgmt , one can excel in any domain and become industry agnostic.🔹 MY PROFESSIONAL SKILLS• Services Delivery Management• Operations & General Management• Customer Support Management• Training & Human Capital Development• Adept in client interfacing at all stages.• Relationship savvy at personal & professional levels.• Key Focus area of Service Excellence and Upsell.• Mapping clients’ requirements & internal resources for optimal results.• End to end Services contract negotiation, AMC Renewal, SLAs, Operational Processes etc.• SWOT/ Gap analytical abilities for human resources.• An effective communicator with apt negotiation, people management and problem solving skills• A trusting recruiter with apt interviewing skills.• A team builder, being part of the team.🔹 PERSONAL DEVELOPMENT JOURNEY• Forums of Basic, Advance and SELP (Self Expression & Leadership) with Landmark Worldwide (2014)• Speed of Trust Workshop, with Franklin Covey.(May’17)• Strategic Account Management, with Hero Mindmine . (June’17)• 7 Habits of Highly Effective People, with Franklin Covey. (Dec’17)• The 4 Disciplines of Execution, with Franklin Covey. (May’18)• Trusted Business Advisor, with Franklin Covey. (June’18)🔹 ENGAGEMENT THEMES• Campus to Corporate• Emotional Intelligence• Time & Stress Management• Ownership & Accountability• Effective Communication• Leadership Development• Mindfulness & Self Mastery