Vineet Changela Email & Phone Number

Detroit Metropolitan Area

Mortgage, Commercial, & Retail Banking, P&C Insurance, Warehouse lending, Enterprise Operations - Lead the initiative of Implementing Enterprise wide IBM Case Manager Workflow along with decommissioning legacy system of Integrated Document Management.- Lead elicitation, analysis, validation, and documentation of business requirements and processes.- Managed the transition of the Product team from Waterfall to Agile method for software delivery.- Managed the product backlog in JIRA and led backlog prioritization, work closely with Project & Product Managers- Champion for Voice of Customer and data-driven product decisions.- Partner with various teams on onboarding process for new hires, training, & remove any roadblocks- Wore various hats during the project delivery process such as Product Owner, Lead BA, Project Manager, E2E Test Lead, Deployment Lead.- Key player for Enterprise content management, Content Ingestion Automation, Reporting, Systems notifications & Rules engine, Business process management, Export-Import content, Servicing.- Manage On-Shore and Off-Shore (geographically dispersed) teams for Development and Testing initiatives along with Project management, OCR & Classification, & API Management.- Lead the deployment efforts, Production support for Priority 1 & 2 incidents, Host root cause discussion to bring the issue to the permanent solution.- Recognized 3 times as a MVP (Most Valuable Person) by the Director of Mortgage Fulfillment- Lead Merger & Acquisition project, API Integration, Application enhancement projects

Columbus, Ohio Metropolitan Area

STS (Ship to Store) & STH (Ship to Home) initiative, System integration, UAT* Led an effort to deliver the re-platforming of the Ecommerce platform from the Legacy IBMWebSphere V6 to Hybris SAP increasing the digital sales by 17% across the board.• Wore various hats of Project Manager and Scrum master depending on needs of the projects.• Chaired various interactive sessions on development and implementation phases, includingformulation and definition of systems scope, objectives and necessary system enhancements forcomplex, high-impact projects.• Monitored status of multiple projects, track Service Level Agreements (SLA’s) and supportdomains to accomplish milestones on time and on budget.• Crafted and communicated product strategy across organizations, gained consensus,encouraged collaboration, and influenced senior executives to acquire resources.• Identified and communicated risks and impacts and proposed risk mitigation options,considering business implications of the application of technology to the current businessenvironment.

Columbus, Ohio, United States

Enterprise System integration, Product management, Quality analyst, and UAT* Led financial systems integration project for automating daily critical data gathering, processing,and reporting for Personal, Property, and Vehicle products.• Instrumental in application development team to minimize post-production defects byidentifying any bugs in the early stage of pre-production testing.• Owned JIRA backlogs and assisted story grooming session to BA and Development team.• Led and clarified QA team’s issues and reviewed test plans and test cases developed by Onshore& Offshore QA team to make sure that all requirements will be covered through the test cycle.• Showed leadership and mentorship to new business analysts and interns, while creating a teamenvironment focused on delivering excellent business user support.• Developed user manuals for new applications and conducted training to address any questionsor concerns before the project goes into a Production environment.

Columbus, Ohio Metropolitan Area

Government project for Department of transportation, Finance & Tax administration, and Department of health.* Led an effort to gather & document requirements for Department of transportation and latertranslate to functional requirements along with relevant data, workflows, & diagrams fortechnical team.• Managed UAT initiative with QA and Business units for Finacial operations & systems, DocumentUAT sign-off for Audit and compliance purpose.• Chaired review meetings for Production issues reported in Service Now, led the effort oftroubleshooting and root cause analysis for Priority 1 & 2 incidents and document final solution.• Played Project manager role for system integration between Department of transportation,Finance & Tax administration and Department of health

Ahmedabad, Gujarat, India

Digital & Corporate banking, Loan Origination, Commercial & Retail banking, Credit Cards & LAP.- Contributed across many complex initiatives at different roles of Business analyst, Quality assurance analyst, and Product management for Web and Mobile Application Development, Relational database, On-Shore and Off-Shore team Collaboration, Payment processing, External vendor management, Loan origination system, as well as Credit rating applications.- Worked on end-to-end on projects performing different functional roles as a SME, analyst, trainer, and project manager- Performed system adoption health checks to tweak and refine customer business process and/or targeted application fixes and improvements aimed at improving customer value.- Worked on projects with large scale customer impact and showcase ability to operate under limited direction and minimal oversight. Display ability to delineate requirements to solve complex business problems using differing technologies and system views across multiple functional domains (within company and between company and its customer) on high profile projects.- Gather requirements from the customer directly, interpret them into system requirement, document requirements, convert business processes into application rules and configurations, create and test scenarios, collaborate with customer during validation phase, until system cutover.

Ahmedabad, Gujarat, India

Assisted key deliverables for IT team as a trainee analyst for retail and rural business units

Master Of Science, Business Administration And Management (Exe Pgm)

Master Of Business Administration (M.B.A.), Marketing

Bachelor Of Commerce, Advanced Accounting