Vineeth George Email & Phone Number

Toronto, Ontario, Canada

Coordinate between kitchen and serving staffEnsure timely and accurate preparation of dishesManage flow of dishes from kitchen to dining areaMaintain presentation and quality standardsAssist with garnishing plates and food pickupsUphold cleanliness in work areaContribute to overall dining experience for guests

Mysore, Karnataka, India

Led cross-functional teams in the management and optimization of Citrix XenApp/HSD machines, ensuring efficient application delivery through collaborative provisioning, configuration, and continuous improvement efforts.• Facilitated the development and refinement of automation scripts in collaboration with team members, driving streamlined operations and enhancing efficiency across sprints.• Coordinated the execution of application updates and security patches in alignment with Agile best practices, maintaining system integrity while ensuring timely and secure releases.• Guided the team through managing Citrix Machine Creation Services (MCS) and Provisioning Services (PVS), enabling rapid deployment of virtual desktops and servers to meet evolving user requirements.• Collaborated with stakeholders and technical teams to integrate VMware and AWS servers, ensuring seamless alignment between Citrix infrastructure and virtualization platforms, with a focus on transparency and communication.• Prioritized and resolved Citrix-related user issues, leveraging Agile methodologies to maintain high first-call resolution rates and improve user satisfaction.• Enabled smooth communication channels by managing inbound and outbound calls, facilitating quick resolution of user concerns, and removing blockers during daily stand-ups.• Supported the contact center’s Agile transformation by deploying an Interactive Voice Response (IVR) system, reducing call handling time by 30% and improving customer resolution rates through iterative improvements.• Maintained performance and reliability targets, supporting 500+ concurrent users and achieving 99.9% uptime, ensuring continuous delivery of Citrix services while optimizing team workflows.• Led efforts to reduce operational costs by 20% through efficient resource allocation, capacity planning, and process improvements, delivering measurable value to stakeholders.Client HDFC,Canara Bank,ICICI Bank

Vadodara, Gujarat, India

Facilitated the oversight of server infrastructure, ensuring optimal performance and uptime through continuous improvement and collaborative planning.• Managed the setup and maintenance of monitoring tools, aligning with client needs and team objectives, while adjusting thresholds to ensure responsiveness.• Triaged tickets and assigned them to the appropriate teams, prioritizing critical issues and responding to system alarms promptly.• Conducted regular evaluations of server performance in line with sprint cycles, ensuring efficient functionality through weekly and monthly checks.• Supported capacity planning by leveraging data monitoring insights, forecasting resource needs, and aligning team efforts with capacity goals.• Provided key performance metrics, such as SLA reports and ticket counts, to stakeholders, ensuring transparency and accountability.• Facilitated team efforts in monitoring bandwidth and network traffic using Netcool, identifying and resolving network issues impacting server functionality.• Monitored security events, addressing potential breaches, and escalating critical incidents to the relevant teams during daily stand-ups.• Collaborated with end users and stakeholders to resolve server-related issues, removing blockers, and enabling smooth communication across teams.• Documented troubleshooting approaches, creating a knowledge base to enhance team learning and improve future responses.• Supported the monitoring of UPS units, configuring alerts for critical incidents and ensuring the system's stability and security.

Postgraduate Degree

BLOCKCHAIN DEVELOPMENT PROGRAM

Bachelor'S Degree, Computer Science

Diploma, Computer Science

Education record