My expertise lies in providing technical support to the global account/sales engineering team for pre-sales and post-sales activities, solution evaluation, architecture design, and other engineering network design consulting.In my current role at CIENA India Private Limited, I have been responsible for developing and testing packet networking solutions and applications in the lab to assess product performance, scalability, and security. My role has required me to review Product description documents and Functional specifications, configure and provision (OSPF, BGP, ISIS, SR, MPLS-based IP VPNs). Additionally, I have a proven track record of engineering, testing, and deploying networks on Carrier Ethernet or IP-based platforms with Ciena, Cisco, Juniper, and Nokia devices while performing interoperability testing.My experience with various design-related documents such as HLD, LLD, Network Implementation Plan, and so on has enabled me to understand complex network topologies and architectures. Collaboration with the development team to analyze gaps and debug problems raised during feature/solution validation has also been a crucial part of my role.I have completed test execution either in Customer labs, in the field, or at the local premise and demoed it to the customer. I have captured any customer requests for incremental capabilities that could potentially be rolled in upcoming releases. Utilizing traffic generation tools (IXIA) and packet analysis tools (Wireshark) for effective performance analysis has helped me identify network performance issues and optimize network configurations.In addition to my technical responsibilities, I have delivered technical sessions to a larger audience, generally covering new technical Routing & Switching features introduced in the Ciena Nodes. This has allowed me to enhance my communication skills and has helped me effectively communicate complex technical information to non-technical stakeholders.

My role at Colt Technology Services has equipped me with the skills and knowledge to troubleshoot and analyze Layer 3/Layer 2 Colt IP MPLS/Internet network faults which use various routing protocols such as MPLS, BGP, OSPF, MPLS L2/L3VPN, QoS, ISIS.My ability to coordinate with various teams such as transmission, Data, Voice/VOIP, and NOC backbone for faster resolution has enabled me to be a valuable asset in ensuring quick and accurate resolutions. Additionally, my experience in the end-to-end life cycle of Incident Management, Change Management, and Problem Management has allowed me to create/update process documents and train teams to understand new processes.As the Change Management Lead, I have closely worked with customers to get necessary approvals and ensured that all changes get implemented in the Network without any impact. My experience in working with SIEBEL CRM ticketing system has equipped me with the skills to address direct customer network-related issues. I have regularly joined customer troubleshooting calls to isolate and resolve major incidents and have prepared incident reports for all the P1 Incidents along with the incident reporting team.In emergency cases, I have rerouted traffic and generated reports in the tool for bandwidth utilization and latency. My ability to join QR calls with internal teams to understand and access the impact has helped to avoid major outages by deep inspection of the Major Incidents RCA.As a proactive individual, I have sent out incident management communication to the impacted customer regularly until the service is restored. Overall, my expertise in driving major bridge lines impacting a large number of customers, preparing incident reports, and liaising with different providers/vendors has equipped me with the necessary skills and knowledge to excel in any network engineering role.

As an Associate Consultant, I provided assistance in troubleshooting networking issues and hardware failures, identified and fixed recurring network problems along with the TAC team, conducted research studies on service request cases, which led to successfully obtaining a new process for the team, and served as a Subject Matter Expert for SLA calculation process for accurate Compensations if SLA is breached. I also managed over 15 customer calls per day, evaluated internal systems, and prepared training initiatives to mitigate ongoing problems and establish new effective improved processes. Collaborated with Team leaders to help optimize efficiency by conducting training sessions on the process.