Vineeth Vijayakumar Email & Phone Number

Dubai, United Arab Emirates

• Senior Engineer supporting NOC and IT operations and providing L1/L2 support for flydubai datacenter and hosted applications and sites.• Configured and monitored alerts and events for all Servers, Network devices, Appliances, Applications, Storage and backup devices, Database, Websites, and cloud services AWS.• Planned, scheduled, and implemented network maintenance activities including software upgrades, hardware replacement, and network infrastructure changes.• Performed and monitored periodic Backup Jobs, Bigdata and ETL Jobs, Server patching, and report generation jobs for various applications.• Monitored performance health check and availability of all IT Infrastructure Devices and monitoring tools.• Utilized monitoring tools such as Zabbix, BMC, SiteScope, Splunk Cloud, AWS Cloudwatch, ThousandEyes, VMWare Velocloud Orchestrator, CISCO DNA Center, HP OP Manager, Pingdom, Mimecast, and Grafana.• Generated reports related to availability, performance, and capacity at desired intervals and as per operational requirements.• Logged incidents and events using ticketing tool (Manage Engine Service Desk Plus) and assigned them to appropriate stakeholders for resolution.• Proactively alerted and notified incidents/events using appropriate communication channels and provided inputs to stakeholders during Major incidents and escalations.• Conducted root cause analysis & Incident report to Management teams and Stakeholders after a Major incident.

Dubai, United Arab Emirates

• Managed and resolved IT issues faced by end users through telephone, email, and helpdesk tools like Manage Engine Service Desk Plus, AD Manager Plus, and Remote Desktop.• Created and modified user accounts, application access, shared folders, security groups, VPN, Exchange objects such as email IDs, distribution lists, common/shared mailboxes, and other managed Exchange objects.• Gained hands-on experience in Active Directory, Microsoft Exchange Management, and Microsoft Office 365.• Configured and troubleshot issues on Laptops, Desktops, Printers, Projectors, Mobile Phones, Tablets, CCTV, POS Devices, Media walls and performed relocation and installation of hardware for users.• Deployed OS patches, updates, storage/backup/restore, and antivirus scans.• Managed asset inventory and vendor contacts for warranty and repairs.• Evaluated and assigned all Incidents / Service requests according to the priority and correct categorization. Followed up on incidents and requests, and escalated if resolution times exceeded agreed service levels.• Notified end-users and business about major IT service and network/system outages and notifications including Change Requests, Maintenance Activity, Service Interruption, and Major Incidents.• Generated periodical extensive reports, presentations, operational documents, SOP, and assisted in IT audits, orientation, and training.

• Installed, built servers, and configured network hardwares, peripherals, storage devices.• Monitored server and network performance and availability, reviewed system and application logs for errors and bugs, and running scheduled jobs and backups.• Created User accounts, configured user profiles, managed Active Directory and Microsoft Exchange.• Maintained Network hardware (Crimping, Punching, installation of Network Rack Switches, Routers, Firewalls, and Access points).• Handled internet abuse complaints and filtered/blocked website contents, web pages, and web-based links, malwares, spywares, analyzed email headers, and resolved email spam issues.

Chennai Area, India

• Installing, configuring, and administering various McAfee Antivirus products.• Filtering website contents, carefully analysing web pages and web based links etc.• Handling internet abuse complaints and monitoring abuse issues such as malwares, spywares, analysing email headers and resolving email spam issues.• Identifying and removing of viruses from end user systems through remote desktops.• Guiding customers to do their own troubleshooting.• Educating customers about the product trough telephone calls, online chats and emails.• Prepare and deploy enterprise application software installation packages. • Install and validate upgrades and patches based on release schedule. • Monitor and administer system and user security. • Provide 24/7 support for critical events.

Master Of Business Administration (Mba), Information Technology Management

MBA

Bachelor Of Engineering (B.E.), Electrical, Electronics And Communications Engineering, B

Computer Science, B