Senior Executive
Current• Market Trend Analysis: Conducted comprehensive market trend analyses by monitoring and evaluating social media conversations, identifying emerging trends, and providing actionable insights to help the company stay ahead of the competition.• Customer Sentiment Assessment: Utilized advanced techniques to perform sentiment analysis, gauging customer perceptions about the brand and feedback on the brand and its products. Delivered regular reports on sentiment trends, pinpointing key areas for improvement.• Competitor Benchmarking: Analysed and compared brand performance with key competitors by tracking share of voice, sentiment, and engagement metrics. Provided strategic recommendations based on competitor insights to enhance brand positioning.• CSR Impact Monitoring: Evaluated public response to the company’s CSR initiatives by tracking social media mentions and sentiment. Provided insights into the effectiveness of CSR campaigns and recommended strategies to improve public perception and engagement.• Data Visualization & Reporting: Created detailed reports with visualizations to present findings to stakeholders, highlighting significant trends, customer feedback, and competitor analysis. Offered strategic recommendations to drive marketing and customer service improvements.