Ving Fortes Email & Phone Number

Dubai, United Arab Emirates

MEED is a remarkable senior management media brand that encompasses a subscription website and magazine, C-level executive conferences and summits hosted by MEED Events, the MEED Quality Awards for Projects and two high-value content businesses, MEED Projects and MEED Insight. MEED Projects is the Middle East's premium project tracking database and MEED.

Dubai, United Arab Emirates

• Generated revenue through direct clients & advertising agencies. My key industry sectors are Hospitality and Education.
• Created an industry sector database for sales activity.
• Face to face meetings with direct clients and advertising agencies to present digital innovations and initiatives.
• Attends to industry sector events and exhibitions.
• Handles inbound calls and email inquiries for digital advertising.
• Helps in managing the AMEinfo.com jobs board

Dubai, United Arab Emirates

• Provided correct & precise information to customers and advises shipment procedures & carriage.
• After sales follow-up to ensure customer satisfaction
• Attended inbound calls and assisted customer queries and overseas network assistance.
• Coordinated with the network team on investigating and resolving customer problems with deliveries and delays.
• tracing queries, overseas network requests, shipment follow-ups in U.A.E and abroad.
• Responsible for all counter management: files, cash sales and shipment processing.

Dubai, United Arab Emirates

• Ensure brand identities and agreed standards are upheld through effective implementation of brand specific information and guidelines.
• Create timely merchandise displays throughout store or defined area and creates an enjoyable, easy shopping experience for the customer to maximize revenue and customer satisfaction.
• Implement the designs and plans created by the visual merchandising manager and the creative director, which may involve manual work including lifting, carrying and climbing ladders

Philippines

• Leads a team of 15 outbound call center agents.
• Managed accounts such as Bank of America, Capital One and Verizon Superpages.com
• Planning and evaluating workflow to achieve sales volume expected to meet operational requirements.Takes inbound escalated calls as needed, when levels require additional support.

Philippines

• Monitoring and coaching agents to ensure quality customer services and adherence to the policies and procedures of the client’s parameters.
• Principal responsibilities requires to monitor agent’s phone calls, completing all necessary forms, schedule and conduct coaching sessions to improve agent’s customer service skills.