Vinh P. Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, Us

- Efficient in developing and implementing effective testing strategies to identify bugs, ensuring products meet functional, design, and regulatory standards.- Proficient in creating detailed, structured, and reusable test cases to cover various scenarios, including boundary cases and edge conditions.- Adept at identifying, documenting, and tracking defects using tools like JIRA. Strong focus on providing actionable insights to development teams for swift resolution.- Experienced in working closely with cross-functional teams, including developers and product managers, to prioritize bug fixes and enhance product performance.- Familiar with Postman for fundamental API testing. Aspiring to deepen understanding in API automation and advanced testing functionalities.- Basic proficiency in Java for test scripting. Keen on enhancing Java skills for automation script development and understanding codebase- Introductory experience with Selenium for web automation basics. Motivated to learn comprehensive test automation and improve Selenium proficiency.- Skilled in clear documentation for test cases, bug reports, and QA processes. Proficient in using Confluence for organizing and sharing documents, promoting team accessibility and collaboration

Atlanta, Georgia, Us

• Collaborated with the R&D department in an Agile environment participating in daily stand-up and scrum meetings • Developed in 3-week sprints• Configured, documented configuration, executed, analyzed, debugged daily regression test results• Used Cucumber, Selenium WebDriver, Jenkins, JIRA, qTest, Git, Bitbucket, Sourcetree• Administered all test case planning and execution to verify product functionality using qTest and QMetry• Conduct API testing via Postman

Atlanta, Georgia, Us

• Resolved 900+ customer tickets by diagnosing bugs & open issues related to product & feature releases, utilizing HTML, CSS, JS and tools JIRA & Confluence within Agile SDLC.• Achieved a 95% customer satisfaction score by delivering innovative solutions, collaborating closely with clients, and documenting resolutions for complex application support issues.• Reduced customer downtime through effective analysis, debugging, and troubleshooting of challenging software issues using front-end languages (HTML, JS, CSS) and databases.• Guided and efficiently mentored junior team members, accelerating their onboarding process and significantly boosting their technical abilities.

Atlanta, Ga, Us

• Translate messages simultaneously or consecutively in Vietnamese for clients. • Maintained profession boundaries and exercised integrity while accurately interpreting confidential information

Indianapolis, Indiana, Us

• Updated member and provider demographics to maintain proper communication • Educated insured Medicare and Medicaid members on benefits or unsafe uses of medications• Assisted pharmacist in communicating with doctors to ensure members receive the safest therapies• Assisted in scheduling appointments for members who require preventive services to be performed

• Assisted business users in setting UAT standards, running tests, and confirming that the system met all functional requirements.• Conducted manual and automated test cases to ensure the system performed as expected. This effort resulted in fewer bugs after release by catching issues early in the testing process.• Write test cases for manual testing, and test them with others on the QA team simultaneously• Conducted Root Cause Analysis (RCA) to investigate and identify underlying issues, enabling targeted solutions that prevented recurring problems and improved overall system reliability• Developed clear IT support documentation that improved service efficiency and made processes easier to follow.

Atlanta, Ga, Us

• Organized and created a lesson plan about nutrient for students 6th-8th grades • Demonstrated different type of food that can be a cook at home• Taught students about eating healthy and the importance of food group

Atlanta, Ga, Us

Co-instructed a hands-on teaching laboratory course. A laboratory electives requirement for pre-medical students. Instructed students with the following laboratory processes and procedures.• Antimicrobial susceptibility testing with disk diffusion assay (Kirby-Bauer method)• Performed gram stain of gram-positive and gram-negative organisms• Performed Polymerase chain reaction (PCR), enzyme-linked immunosorbent assay (ELISA) and gel electrophoresis on microorganism• Used of aseptic technique, microscopy, biochemical media, and bioinformatics to identify microorganism strain type• Demonstrated the process of the laboratory experiment • Discussion of analysis for laboratory activities and results

Atlanta, Ga, Us

Sole instructor for this hands-on teaching laboratory course. A prerequisite requirement for the nursing major. Instructed students with the following laboratory processes and procedures.• Performed gram stain of gram-positive and gram-negative organisms• Antimicrobial susceptibility testing with disk diffusion assay (Kirby-Bauer method)• Used of aseptic technique, microscopy, biochemical media to identify the microorganism • Organized and created a lesson plan for laboratory students• Teaches the student about environmental effects on bacterial growth

Data Science And Analytics Boot Camp, Certificate

Master'S Degree, Biology, General

Bachelor'S Degree, Biology, General

Master Of Science - Ms