Bruce Spratt Email & Phone Number

Southend-On-Sea, Gb

London, England, United Kingdom

London, United Kingdom

- Streamlined implementation workflows, focussing on reducing implementation time - Led a six-member team to achieving increases in delivered implementations- Introduced a customer self-service option to alleviate adoption challenges for lower ARR customers and implemented a training program for the support team, enhancing overall support proficiency.

London, England, United Kingdom

London, United Kingdom

London, United Kingdom

As a member of the professional services team, I concentrate on; • Design and implementation of HighQ’s content marketing platform• Supporting customer success and account managers• Product SME • Post sales on-boarding and Implementation• Analysis, scoping and documenting requirements for client projects• Product enhancement, new features and functions • UX and UI design and implementation based on clients use case(html, css and js) • Managing multiple projects, coordinating a matrix of resource to ensure key milestones are met and tasks completed. • Managing implementation backlogs via Jira• Communicating progress and running checkpoint meetings with key stakeholders • Budget management • Delivering status reports for internal business stakeholders• Supporting sales and customer success with client requests and pre-sales support• Assisting with implementing internal project process guidelines and structure• Providing product training to clients and internal users

London, United Kingdom

London, United Kingdom

London, United Kingdom

London, United Kingdom

Driving change through the shaping of business requirements, design specifications, test strategies and plans, test scenarios, implementation plans and business change communication plans. Along with undertaking detailed and thorough analysis to define and elaborate requirements and provide support and insight through the design, development, test and implementation phases of the software development life cycle. Whilst providing governance across the SDLC to ensure efficient solutions are built to support core business functions. Stakeholder engagement has allowed me to apply communication, analytical, and problem-solving skills to help maximize the benefit of IT system investments. I am the main advocate for all changes undertaken ensuring they are cost effective and benefit driven, along with ensuring that knowledge gained is transferred amongst team members and the stakeholders.

London, United Kingdom

Delivering highly client focused desktop support as part of a Client Support team, which provided support across all business sectors and offered comprehensive, timely and accurate responses to application issues. Testing and recreating customer reported incidents, also providing customers with other known fixes or workarounds, logging on to client sites and correcting data via SQL scripts where necessary. In addition prioritising tickets, escalating issues as required through to the development team. This role allowed me to develop strong user and technical understanding of all modules.

Bachelor Of Science (Bsc) With Honors, Sports Studies

Sports Studies, Distinction

Education record

GCSE's