Vinicius Magalhaes Email & Phone Number

Montreal, Qc, Ca

Montreal, Qc, Ca

Toronto, Ontario, Canada

Conducting Daily Webinars: Leading engaging and informative webinars to ensure team members are well-versed in new processes and tools.Developing and Updating Documentation: Creating and maintaining detailed training materials and guides to support continuous learning and development.Creating Digital Modules: Designing interactive and user-friendly digital training modules to enhance the learning experience.Managing Go-Live Weeks: Overseeing the critical go-live phase for clinics… Show more Conducting Daily Webinars: Leading engaging and informative webinars to ensure team members are well-versed in new processes and tools.Developing and Updating Documentation: Creating and maintaining detailed training materials and guides to support continuous learning and development.Creating Digital Modules: Designing interactive and user-friendly digital training modules to enhance the learning experience.Managing Go-Live Weeks: Overseeing the critical go-live phase for clinics transitioning to new software, ensuring a smooth and efficient migration process.With a strong focus on bilingual communication, I bridge language gaps and foster an inclusive learning environment. Show less

Development of the idea, direction, and communication plan, launch of the campaign, and design of theUI/UX of the app. Fruit Map is a global app that enables you to locate and register fruit trees in publicspaces and community gardens. It is widely used, with 90% of its users based in Brazil, thanks to thecountry's favorable climate for growing various types of fruit.

Montreal, Quebec, Canada

Offering consular assistance by phone and email to Brazilian citizens in distress. Liaising with Canadian and Brazilian authorities on consular cases. Processing consular services, e.g. Legalization, Passports, Visas, Freedom to Marry certificates, Power of Attorney and etc. Ensuring provisions of high quality customer service to applicants, in liaison with colleagues at the Embassy and Headquarters in Brazil.Assisting in the planning and organization of Consulate events and initiatives… Show more Offering consular assistance by phone and email to Brazilian citizens in distress. Liaising with Canadian and Brazilian authorities on consular cases. Processing consular services, e.g. Legalization, Passports, Visas, Freedom to Marry certificates, Power of Attorney and etc. Ensuring provisions of high quality customer service to applicants, in liaison with colleagues at the Embassy and Headquarters in Brazil.Assisting in the planning and organization of Consulate events and initiatives, for example, bilateral cultural initiatives and promotional events. Other tasks from time to time as assigned by Head of Mission or other Diplomatic officers at the Mission. Show less

Montreal, Quebec, Canada

In my role, I oversee the 4-week onboarding process for both B2B and B2C customer service lines. This process is conducted virtually through live sessions, digital modules, soft skills classes, practice and shadowing, and product updates. My team and I work to provide new and existing employees with the necessary customer service-oriented skills and upskilling sessions. During the low season, I also assist the quality assurance department.

Montreal, Quebec, Canada

Responsible for providing bilingual support to partners registered on Booking.com from all over theworld via phone, email, and chat. Offering differential and strategic assistance to guide and helppartners make the most of the Booking.com platform. Equally responsible on resolving any issues ordemands with global hotel chain directors, hotel managers, front desk agents and others.

Montreal, Quebec, Canada

Responsible of training new employees in a virtual classroom using digital modules, shadowing, livesessions, videos, and tools to improve learning and performance, including information about HR,Payroll, other company departments, perks, and health insurance.

Montreal, Quebec, Canada

Responsible of providing bilingual support via phone, email and chat.

Brasília, Federal District, Brazil

Planning, writing, and designing ads, as well as HTML/CSS support for website development.

Montreal, Quebec, Canada

Responsible for providing IT support via phone, email and chat. Focus on excellent customer service while providing IT support to diagnose, troubleshoot and resolve IT issues on 1st contact.

Brasília, Federal District, Brazil

My role involves analyzing online search results in English and Portuguese to enhance the content and quality of Google searches. I offer feedback and analysis on the content retrieved by the search engine and assess its relevance to the search terms used. Additionally, I review the language aspects used in the search results, looking at grammar, tone, and cultural relevance.

Brasília, Federal District, Brazil

Created a UI/UX for the Laboratory of Cosmetics and Drugs (LTMAC) at the University of Brasilia with afocus on student control, schedules, and equipment usage.

Ensure that a positive and credible brand image reaches the university community with creative,innovative, bold initiatives and an entrepreneurial approach. Responsible for developing strategic andtargeted marketing plans for the university campus and support for Red Bull national events.Wings for Life World Run - Brasilia, May / 2016

Brasília, Federal District, Brazil

Teaching children and adults the company's method for solving mathematical problems faster andbetter as well as improving their English and Mandarin skills.

Brasília, Federal District, Brazil

Research assistant to Masters and PhD students in the Microbiology laboratory.

Bachelor'S Degree, Business, Management, Marketing, And Related Support Services

French Studies

Bachelor'S Degree, Environmental Science, 4 Semesters

Activities and Societies: Did not Finish

High School Diploma