Vinith Kumar Email & Phone Number

Karnataka, India

Bengaluru, Karnataka, India

Team Management | Quality Control | Training and Development | Performance MonitoringTeam Management: Supervise and coordinate the activities of the team members.Workflow Coordination: Ensure smooth workflow and efficient operations.Training and Development: Provide training and ongoing coaching to team members.Customer Service: Address customer inquiries, concerns, and complaints.Problem Solving: Resolve issues and troubleshoot problems effectively.Quality Control: Monitor and enforce quality standards for products or services.Communication: Communicate important information to team members and management.Safety and Compliance: Ensure adherence to safety protocols and regulations.Reporting: Prepare shift reports and provide updates to higher management.

Bengaluru, Karnataka, India

• Researching and exploring ways to carry out corrections and amendments, at our 1st line support, to fix a problem or an issue before escalating further to 2nd and 3rd line support services.• Monitoring feed delivery and notifying clients of spikes in feed delivery issues; escalating to specific Operations hub offices when an error has been noticed. Notifying respectful teams as soon as possible, to help and rectify an issue as quickly as possible.• Client Handling with regards to XML/JSON API, betting feeds Via Service Now, also Communicate• with relevant areas of the business to ensure client satisfaction.• Troubleshooting Widget, login issues.• Documenting troubleshooting and problem resolution steps in Confluence.• Logging the issues through JIRA tool for the respective team and working with our Development group to resolve more advanced issues when necessary.• Creating the incidents to keep track of the issues. Logging incidents and Raising requests.• Sending out comms to notify the clients about a product issue.• Training juniors and attending meetings.• Monitoring incident management queue.• Work closely with developers (L4 Queries) to ensure effective Service Support.• Assist other level L2 and L3 support engineer’s worldwide with support case escalations.• Uploading and delivering the files to the client via FTP push FileZilla connecting to client server.• Product/Users activation and deactivation process.

Bengaluru, Karnataka, India

As a Customer Service Associate specializing in US processes, I am adept at delivering exceptional service and ensuring customer satisfaction through a diverse set of responsibilities:• Process customer requests and resolve complaints efficiently, ensuring timely and satisfactory resolutions.• Utilize the ServiceNow tool to manage customer tickets related to defective internal products and data delivery, ensuring accuracy and compliance with company policies.• Promptly resolve technical issues, employing troubleshooting skills for seamless service delivery.• Manage multiple tickets simultaneously, showcasing strong multitasking abilities and maintaining high-quality customer interactions.I am committed to providing outstanding customer support and making meaningful contributions to the success of our team and organization.

Bengaluru, Karnataka, India

Bachelor Of Commerce - Bcom

Education record