Vinith Shetty Email & Phone Number

Mumbai, Maharashtra, India

- Played a pivotal role in setting up new API accounts at doubletick.io, ensuring seamless integration for clients.- Facilitated meta business account verification processes, enhancing operational efficiency.- Contributed significantly to the development of self-service resources, including knowledge base articles and video tutorials, empowering business clients and reducing dependence on customer support.- Took charge of organizing training schedules and coordinating timings, along with providing Zoom links for teams to attend product training sessions, streamlining the onboarding process and enabling clients to efficiently learn how to utilize the product.

Mumbai, Maharashtra, India

- Provided exceptional customer service by addressing customer queries and concerns via webchat regarding their O2 postpaid contracts.- Effectively resolved customer issues, ensuring customer satisfaction and retention.- Handled escalated cases where customers were dissatisfied with the service, proactively working towards resolutions and providing appropriate compensation as a gesture of goodwill for any inconvenience caused.- Collaborated with team managers and process leaders to address complex queries or situations requiring special attention and authority for making changes to customer accounts.- Demonstrated versatility by performing various duties over a span of more than 3 years, including handling payment management queue on webchat and conducting floor walks to support new joiners with their work and training.- Recognized as a strong performer in the process, leading to receiving the highest increment in the team for a senior executive position during the most recent performance evaluation.

Mumbai

- Demonstrated expertise in promoting and selling mutual fund schemes to potential investors, primarily through phone calls.- Effectively communicated with customers, providing detailed explanations of various schemes and their potential returns, while considering their risk tolerance and financial goals.- Utilized active listening skills to understand customer requirements and recommend suitable mutual fund schemes accordingly.- Maintained consistent follow-up with potential investors to address any queries or concerns, and guided them through the investment process.- Achieved outstanding sales results, generating sales worth more than 90 lakhs within a one-year period.

Mumbai, Maharashtra, India

- Contributed to TUV SUD, an international service corporation specializing in testing, inspection, and certification for global safety standards.- Worked within a dedicated team focused on oil and gas inspection and safety, emphasizing quality and technology.- Managed documentation related to inspection reports and quality scores, ensuring accurate record-keeping and compliance.- Prepared PowerPoint presentations as required, effectively conveying information and data to support team initiatives and client presentations.

Master Of Business Administration - Mba, Marketing And Advertising

Pgdm, Banking And Finance

Bms, Marketing