• I have developed skills in residential and commercial demolition, both in inhabited and uninhabited environments, including dismantling and assembling furniture, wood flooring, ceilings, drywall, and wooden structures. I perform concrete removal, as well as window removal from buildings using swing stages, and also remove appliances, utilizing a variety of manual and power tools.• I have experience in cleaning and removal of hazardous materials, such as asbestos, and am responsible for the thorough cleaning and organization of work sites, ensuring safety and compliance with workplace safety regulations.

• Founded and established a low-operational-cost retail business specializing in the supply and installation of custom-made products, including curtains, blinds, awnings, laminate, and vinyl flooring.• Established, executed, and refined operational, sales, and financial processes to deliver products and services to residential and commercial establishments.• Focused on quality over quantity, we built a solid trust base with clients, increasing recognition and demand for specialized services. At the same time, we improved profitability through effective management of fixed and variable costs and strategic supplier negotiations. We achieved organic annual revenue growth of over 200% in 6 years, from CAD $88,000 in 2017 to over CAD $280,000 in 2023, without paid advertising, only through referrals and recommendations for quality service and fair prices.• Ensured financial sustainability and growth through effective management, even during economic challenges like the COVID-19 crisis. Maintained stability and achieved a 60% increase in real revenue from the 2021 to the 2022 fiscal year.• Currently, the company possesses the capacity to internally manufacture all curtains sold and select models of blinds, further solidifying our commitment to production autonomy and quality assurance.

• Began career as an internal and external salesperson, responsible for customer service and project oversight, including measurements, technical plans, and documentation, while also monitoring service execution.• Promoted to General Manager after several years, with a focus on problem-solving and service excellence. Managed four stores and an 86.000 ft² inventory of laminate flooring, led a team of 25 employees, and oversaw all sales, delivery, and installation operations. Achieved an average of 21.000 ft² of laminate flooring installations per month, along with approximately 180 curtain and blind installations.• Implemented an ERP and CRM system to digitize and integrate commercial, technical, financial, and administrative departments, revamped processes to enhance efficiency, reduce costs, and increase revenue, and successfully negotiated with suppliers. Ascended to partner after two years in management.• Over a 13-month period, co-developed a business by launching an e-commerce platform for custom-made products, enabling customers, including those without technical expertise, to understand, measure, and purchase products independently. Implemented a freight gateway and managed digital marketing, photography, product layout, purchasing, and accounting processes.

After gaining extensive experience over five years, I was promoted to the role of Commercial, Administrative, and Operational Manager. I took on the responsibility of managing people and overseeing the entire company's operations, which comprised 25 employees. My focus was on problem-solving, with an emphasis on service excellence. Among my achievements, I implemented an ERP and CRM system that digitized, automated, and integrated the commercial, technical, financial, and administrative departments. I revamped processes across all areas aiming for efficiency, cost reduction, and revenue increase. Successfully negotiating with all suppliers and service providers was a key part of this success.

• During this period (in partnership with the owner of Casa & Conforto Interiores), I developed a business by hiring an online system development company to create an e-commerce platform for selling custom-made products online. The platform was designed to be intuitive and innovative, enabling customers, even those with limited technical knowledge about the products offered, to understand, measure, and purchase without the need for an in-person visit from a technician. I implemented a freight gateway, managed digital marketing, photography, product layout, purchasing, and handled invoicing, taxes, and other accounting processes. Unfortunately, the project was eventually discontinued.

• I started as an internal and external salesperson, handling customer service and being responsible for projects from inception to completion. Measurements, technical drawings, and documentation were integral parts of all sales, as well as monitoring the execution of services.

• Working alongside a highly competent team, I provided IT support for the administrative area of the bank, which had approximately 8,000 users connected to a local network. My primary responsibilities included installations and configurations of servers, desktops, ATMs, and routers across various platforms. I was assigned to work on a project implementing outsourced printing services for the entire company.

• At this company, I was responsible for the configuration, maintenance, and electronic security of approximately 60 networked computers connected to two servers: a Linux server running firewall, proxy, email, and a Microsoft server with ActiveDirectory, DHCP, NetLogon, DNS, among other services. I developed a backup project with privacy policies using group policies that I implemented. I managed the infrastructure and integrity of physical data and telephony mediums. I provided technical support to all company users, conducting training sessions, seeking solutions to bring the company closer to technology, and implementing the automation of non-computerized manual procedures.