Vinnie Smith Email and Phone Number

• Create world class workout programs and music playlists for global luxury fitness brand• Effective multi-cue communications to a room of up to 59, including guiding 3 simultaneous workouts• Average 9.5/10 client satisfaction via routine surveys for top company performing client retention

• Manage a high-performing global luxury fitness studio that achieved $3.8 million in total yearly sales and a 34% increase in EBITA from 2022-2023• Proactively recruit, onboard, and oversee a dynamic team of 30 people, fostering a collaborative customer-first environment • Optimize labor costs and provide class scheduling analytics to leadership team to operate studio with the most efficient margins possible• Demonstrate exceptional client relationship management, maintaining 140,000 yearly clients with an outstanding positive feedback record• Create and maintain inventory management systems, meticulously tracking items from perishable Fuel Bar products to clothing retail collections, enhancing operational efficiencies leading to >5% quarterly shrink• Lead the end-to-end process of conceptualizing and executing 6 annual marketing campaigns, implementing an ‘always on’ strategy for sustained engagement and impact• Spearhead outreach and relationship building with other high-end brands to create substantial customer acquisition and retention

- Oversaw financial transactions totaling $2,500+ per shift- Demonstrated exceptional time management and guest relation skills while working in a fast-paced work environment