Led PepsiCo's APAC project management, aligning with client specifications for optimal results.Developed detailed project plans incorporating effective change management.Ensured projects were delivered on time, and within scope and budget.Oversaw project initiation and planning, validating technical feasibility.Tracked project progress meticulously to maintain control and transparency.Orchestrated project activities, liaising with internal and external stakeholders for smoothoperations.Managed resources strategically to fulfill project requirements efficiently.Built and maintained robust relationships with clients and stakeholders, bolstering communication.Performed risk assessments to mitigate potential project disruptions proactively.Communicated consistently with senior management, escalating critical issues promptly.Coordinated cross-functional teams to enhance client satisfaction through flawless project delivery

Led a high-performance technical team in Johannesburg, delivering Tier-3 support for advancedtransmission networksMastered incident management and performed in-depth root cause analysis to prevent futureissues.Orchestrated cross-functional teams to ensure meticulous incident reporting and comprehensivedocumentation.Streamlined network outage classification, improving transparency in service disruption reporting.Generated custom Network Performance reports, providing targeted insights for case resolution.Coached support agents, enhancing their performance and fostering continuous professionalgrowth.Handled complex second-level escalations with a focus on trend analysis for strategic decision making.Updated and safeguarded DWDM/SDH network documentation, preserving data accuracy andaccessibility.Directed network planning and execution, implementing cutting-edge DWDM solutions.Managed core network fault and problem management processes, ensuring high system uptime.Ensured effective communication across all company levels, from technical teams to topexecutives.Produced and distributed weekly service reports, preemptively identifying and mitigating potentialnetwork issues.Conducted technical training sessions for new hires, building a highly skilled network operationsteam.Coordinated with vendors and subcontractors for swift resolution of network-related problems.Troubleshoot a range of technologies including GPON, SDH, DWDM, and Microwave.Presented weekly and monthly network performance reviews to clients, highlighting achievementsand improvements.

Led strategic hardware deployment and network module expansion, aligning with project goals.Directed network growth projects, emphasizing Microwave, SDH, and DWDM technologies.Crafted DCN architectures for Microwave, SDH, and DWDM, bolstering communication networks.Implemented transport network enhancements, elevating efficiency and system performance.Authored detailed HLD and LLD documentation, customized to unique solutions and client needs.Facilitated comprehensive training for subcontractors and new staff on system operations.Delivered outstanding technical support post-implementation, guaranteeing smooth projecthandovers.Pioneered the adoption of ASON technology on a 10G Metro Ring, significantly boosting networkresilience.Oversaw critical patch and software updates, optimizing system performance and stability.Executed strategic site surveys to facilitate the expansion of National Long Distance (NLD)networks.Delivered expert post-delivery technical support, ensuring a smooth transition and uninterruptedclient services.

Strategically led network infrastructure initiatives and deployment for Cable & Wireless UK fromOctober 2007 to June 2008 in Chennai, India.Expertise in OSS platforms including OMSE, CPS, MORI, and CRAMER v4/v6, and NMS systems likeALCATEL, Nortel Preside, and Marconi EMOS.Proficient in managing equipment such as Nortel TN1C, TN1x, TN4xE, and Marconi OMS16XXseries.Executed the implementation and commissioning of advanced Transport equipment.Orchestrated circuit planning for high-capacity bandwidth solutions (10M to 10G) for premiumcustomers, ensuring robust IP VPN and Leased Line connectivity.Tailored network designs for new client onboarding, providing seamless switch connectivity.Directed the planning and integration of new network components and expansion cards inalignment with strategic growth plans.Utilized NMS tools (Nortel Networks Preside, Marconi MV38/MV36) for efficient circuit planning andoptimization.Innovated cross-connect solutions to support the provisioning of Ethernet circuits.Managed circuit and Network Element database updates in MORI, enhancing network performanceand reliability.

Led the deployment of optical transport technology, optimizing network efficiency.Orchestrated the establishment of DWDM backbone and SDH access networks.Executed end-to-end optical link testing, confirming network integrity.Engineered and applied protection schemes for enhanced network resilience.Designed SDH synchronization systems adhering to ITU-T standards.Conducted detailed fiber optic testing and equipment configuration.Monitored and addressed network alarms, ensuring maximum network availability.Performed rigorous testing on DXC, SDH, and DWDM systems to guarantee operational excellence.