The role of Consumer ICT Sales Support is to increase the sales of telecommunications products and services the residential consumer market by providing support for the deployment and maintenance of computer infrastructure and web technology and the diagnosis and resolution of technical problems.Determining software and hardware requirements to provide solutions to problemsResponding to inquiries about software and hardware problemsAdapting existing programs to meet users' requirementsInstalling and downloading appropriate softwareEnsuring efficient use of applications and equipmentImplementing computer networksDesigning and maintaining websitesRepairing and replacing peripheral equipment such as terminals, printers and modems

Ensuring excellent customer service is delivered and problems resolved Handling and responding to customer queries and complaints Delivery taking and issues with RF generated gun- Stock Adjustment, Gap Scanning, New line etc.

Undertook effective systems administration of Windows 2003 Network running on Windows Server 2003 − Devised and delivered excellent user support for MS Office application − Delivered effective IT retail technical support for hardware and software for customers of Metro Infrasys in India − working as part of a four person team managing server, network access, security and application support for call Centre staff using MS Office on Microsoft Windows 2003 Server − providing outstanding user support with Office Suite Applications − trouble-shooting hardware issues to maintain robust network service