• Lead Service Now Implementations configuring HRSD and GRC Applications.• Experience on Customer Service Management (CSM) & Service Portal. Involved in managing system configurations, gathering, and documenting user and process.• Designing architectures for ITAM systems including integrations with financial, HR and other IT systems and ITIL processes.• Implemented and configured SAM PRO module in Service Now to manage software assets and optimize license usage.• Strong experience in CMDB and CSDM framework.• Administrated Discovery application to add new IP ranges and Schedules and troubleshoot discovery issues.• Configured multiple HR Services across Benefits, Talent Management and Total Rewards COE.• Implemented end to end Vendor Risk Assessment Management including new questionnaire and integrating with standard third-party providers.• Implementation and enhancement of Information Risk Management (IRM) processes using the Service Now platform.• Implemented custom Service Now modules to enhance Change Management workflows, resulting in a 30% reduction in change implementation time.