Project Coordinator for the Asian Team Abu Dhabi Branch, Briefing the team and launching the projects. Preparing monthly project payments for individuals. Reporting to the clients and management regarding project status. Conducting CLT events in hotels, arranging and booking meeting rooms, also arranging the required number of people for the CLT. Keep tracking the inventory of tablets and laptops. Fixing project related software technical issues in Android and Capi platforms.Managing a team of around 100 individuals, Handling all administrative work, rental and renewal of contracts, pest control, office stationery, electricity bill, salaries coordinating with the administrative team, Briefing and implementing the projects. Preparing the field plan for completion of the project and monthly salary payments for the freelancers. Also been a key individual in handling a team of 15 members 24/7, 365 days when ABU Dhabi Airport Company conducted a passenger satisfaction project from 2011 to 2013, arranging transport coordinating with the drivers, preparing Team roaster and reporting daily to the management and client. Also worked with Etihad Airways, arranging and coordinating exams for the pilots and air hostess. Had a privilege to work with DOT.Handling the Production Reports, Attendance tracker on daily basis. Preparing Training plan and giving process training for the new joiners. Organizing team meetings to improve the accuracy and meet required target of the team. Verifying insurance claims, processing, mutual fund account setup, also verifying checks and stock certificates, processing the claims. Attending daily calls with the client. Calling customers and resolving the queries.Resolving customer complaint for a leading US based Telephone service provider (MCI world COM) semi voice process. Analyzing the customer complaint letters and giving resolution to the customer concerns. Resolving any issues in billing and rerating the calls, issuing credit on customer accounts. Calling customers and resolving the concerns. Had been process trainer for the new joiners. Installation, cancellation and adding new features to the customer account. Received six sigma certificate for performance during the month of Nov 2003, Feb 2004 & March 2004, also been a consistent performer for the period of May-Aug 05.
