Sales Manager
CurrentAccount Management & Client Relationship • Manage a portfolio of key (existing) accounts in order to meet/exceed revenue goals with a clear focus on engaging customers / clients for repeat business.• Clearly define business deliverables, expectations and measures for existing clients. • Assist in negotiation of contract agreements and verify that content is consistent with terms & conditions, SLA and pricing included in organizations contract with client.• Proactively identify… Show more Account Management & Client Relationship • Manage a portfolio of key (existing) accounts in order to meet/exceed revenue goals with a clear focus on engaging customers / clients for repeat business.• Clearly define business deliverables, expectations and measures for existing clients. • Assist in negotiation of contract agreements and verify that content is consistent with terms & conditions, SLA and pricing included in organizations contract with client.• Proactively identify accounts whose revenue may be shrinking so as to address any at risk customers and reach out to these accounts to ensure they are retained as customers. • Ensure customers are proficient in using services by identifying user needs and providing training and consultative services. • Regular follow-ups on every payment cycle and addressing general issues of the coy once it gets setup in the system. Sales & Marketing • Work closely with Sales/BD teams to provide inputs for sales planning, forecasting and resource allocation for the specified account. • Sales closure with the support of pre sales team.• Lead qualification.• Achievement of quarterly sales targets. • Help in executing sales strategies. Market Intelligence • Identify and map accounts from the organization point of view, unearth their latent needs and get business • Gather, maintain and develop knowledge on current service line capabilities, products and offerings, as well as, supporting business models and pricing • Consolidate SWOT analyses and competitor information and feedback to sales and business development teams • Maintain a strong repository of data with all relevant information for repeatable use in meeting pre-sales requirements • Talent scouting as per as organizational need. • Collate and respond to all incoming customer inquiries • Ensure effective co-ordination and 100% adherence to timelines for submission of RFPs/agreements Show less
