Vinod Kumar Email & Phone Number

Netherlands

Rotterdam, South Holland, Netherlands

Web application development, in both client and server-sideWorking on code versioning tools, such as GitDesigning solutions based on the customer requirements.Design Patterns and Domain-Driven DesignDrive towards innovation and optimization of solutionsExperience working with RESTful servicesStandards for code quality, maintainability, and performance

Netherlands

Taking ownership of implementation projects from the kick-off to go-liveCoordinating all phases during the project, starting from requirements gathering all the way to the hypercare post go-liveDesigning solutions based on the customer requirements.Manage project expectations through regular meetings (internal and external), project status reports and maintaining great relationshipsEnsure that the customer experience runs smoothly by proactively following up on issues, escalations.

India

Technical point of contact for Customers. Debug and Perform Root Cause Analysis for issues raised by customers.Partner with Engineering team on identification and tracking of enhancements requests and bugs.Track and route problems and requests and document resolutions.Performing UAT (User Acceptance Testing) for new implementation/ bugs.Support Internal Technical Issues for the different functions on the organization (e.g. Finance, Marketing and Sales team).Train the peers and the customers for the new implementations.Utilize RESTful APIs to replicate and investigate reported issues.

Delhi, India

Technical point of contact for Customers. Debug and Perform Root Cause Analysis for issues raised by customers.Partner with Engineering team on identification and tracking of enhancements requests and bugs.Track and route problems and requests and document resolutions.Performing UAT (User Acceptance Testing) for new implementation/ bugs.Support Internal Technical Issues for the different functions on the organization (e.g. Finance, Marketing and Sales team).Train the peers and the customers for the new implementations.Utilize RESTful APIs to replicate and investigate reported issues.

Noida, Uttar Pradesh, India

Providing Technical support and resolution for customer issues.Proactively escalating incidents to the product management team for quick resolution.Mentor new and existing team members to improve overall performance and monitor quality of process.Deliver Knowledge sharing sessions across the team as and when required.Deploying application patches as and when necessary.Real time monitoring of the production servers and production applications using a monitoring tool (Nagios).Ensure service stability, productivity and quality

Jaipur Area, India

• Implementing Jumio softwares into the client’s app and webpage: Implementing the iFrame/ source code in the client’s webpage and SDK. • Creating & managing client’s Salesforce implementations with their certifications and accounts.• Involved in the certification of their apps and source codes.• Collaborative sessions with the clients in order to resolve their technical issues.