• Provide assistance to customers as first point of contact over phone or face to face to resolve the technical issues• Resolve any user related issues such as password resets, MS365 related issues, AD, group policy and network issues• Resolve any hardware issues related to printers, desktops, cables, AP’s, switches, IP phones, IP camera’s, BenQ TV’s etc• Resolve any remote access issues related to Citrix, VPN etc• Carry onsite and offsite server maintenance tasks based on… Show more • Provide assistance to customers as first point of contact over phone or face to face to resolve the technical issues• Resolve any user related issues such as password resets, MS365 related issues, AD, group policy and network issues• Resolve any hardware issues related to printers, desktops, cables, AP’s, switches, IP phones, IP camera’s, BenQ TV’s etc• Resolve any remote access issues related to Citrix, VPN etc• Carry onsite and offsite server maintenance tasks based on weekly/fortnightly/monthly routines• Generate, update and escalate tickets depending on severity• Ensure the IP phones and IP cameras are complaint as a part of weekly/fortnightly maintenance tasks• Ensure the switches and network AP’s are always online and monitor any alerts• Check for daily back ups and escalate to senior engineers when required• Image / set up new computers for clients depending on their usage requirements• Visit clients to resolve any critical issues• Communicate and log calls with third party vendors to resolve any specialist issues Show less

• Provide technical assistance to address issues raised by customers over the phone, chat and email• Resolve technical issues like password resets, customising features of the point of sale, troubleshooting network connections and hardware issues• Prioritise tasks based on the severity of the issue to avoid an increase in downtime• Use outlook to track and contact the customer based on the assistance provided and obtain feedback to improve the customer service• Escalate the… Show more • Provide technical assistance to address issues raised by customers over the phone, chat and email• Resolve technical issues like password resets, customising features of the point of sale, troubleshooting network connections and hardware issues• Prioritise tasks based on the severity of the issue to avoid an increase in downtime• Use outlook to track and contact the customer based on the assistance provided and obtain feedback to improve the customer service• Escalate the unresolved issues to the respective support level based on the priority• Log calls with vendors/suppliers to organise hardware replacement for clients• Document frequent known issues/errors to reduce the troubleshooting time for these issues Show less

* Implement sub-netting for the given IP-address* Implement basic routing protocols like configuring router, interface, static routing, dynamic routing, ICMP, ARP, OSPF, BGP and IP Filtering* Create a virtual private LAN services (layer 2) between the routers* Create a virtual network using SDN* Use Openflow to initialise communication between the packets* Create a network using Mininet with Python programming in Linux