System Engineer
CurrentProficient in administering Microsoft 365, including Exchange, SharePoint, Teams, and Azure Active Directory. Extensive experience in advanced tenant migrations, security configurations, identity management, MFA, and Conditional Access, supporting clients in achieving a secure and efficient cloud environment.Skilled in troubleshooting, configuring, and maintaining VoIP solutions, particularly 3CX, with expertise in new deployments, call flow design, extension management, and VoIP integration for smooth operation and minimal disruption to business communications.Extensive experience in firewall configuration, rule creation, and security management across multiple platforms, including Fortinet, Cisco Meraki, and Palo Alto. Proficient in configuring firewall policies, implementing VPNs, and establishing SD-WAN rules to balance network traffic and ensure optimal security and performance.Proven track record in monitoring and optimising wireless networks, with a focus on interference management, RF tuning, and AP configuration. Skilled in deploying high-density Wi-Fi solutions and analysing RF metrics to reduce interference and improve client connectivity.Proficient in using remote monitoring and management (RMM) tools for proactive endpoint maintenance, alerting, and detailed client reporting. Familiar with backup and disaster recovery solutions, including Veeam for data protection and Auvik for automated network mapping, ensuring secure and resilient network operations.Strong grasp of network fundamentals: LAN/WAN, subnetting, DNS, DHCP, VLANs, and VPN configuration.
