Responsibilities: • Providing overall leadership & management to strategize and operationalize business plans to achieve business and financial targets with a cross-functional team.• Instituting & executing high-level operational strategies, making high-stakes decisions and overcoming complex business challenges using experience-backed judgment, strong work ethics and irreproachable integrity.• Identifying & implementing strategies for building team effectiveness by promoting a spirit… Show more Responsibilities: • Providing overall leadership & management to strategize and operationalize business plans to achieve business and financial targets with a cross-functional team.• Instituting & executing high-level operational strategies, making high-stakes decisions and overcoming complex business challenges using experience-backed judgment, strong work ethics and irreproachable integrity.• Identifying & implementing strategies for building team effectiveness by promoting a spirit of cooperation between team members.• Collaborating with stakeholders while keeping them informed of progress and issues in order to manage expectations on all requirements and deliverables.• Supporting the overall process of management and corporate decision-making to ensure the organization maximizes its short, medium and long-term profitability and shareholder returns.• Driving review meetings with the team to discuss about the progress of projects as well as for identifying gaps and suggesting effective solutions for the same.• Steering efforts in improving and streamlining the process coordinated among multiple senior stakeholders to gain consensus on major project milestones and prioritization goals.• Leading strategic game changer transformational functions; championing these initiatives in collaboration with various teams/ stakeholders.• Establishing roadmap for enhancing operations to achieve global service standards.• Contributing immensely as a consultant by determining gaps & implementing new operations & process; built innovative and practical solutions to drive large organizational changes.• Mapping business requirements and developing & implementing processes in line with guidelines; ensuring to remove less logical procedures in processes, thereby reducing processing time; identifying improvement areas and implementing adequate measures to maximize customer satisfaction level by implementing Automation and Re-engineering. Show less

Oversee team management, loyalty operations, coordination with redemption vendors, drive P&L improvement, and adeptly manage stakeholders. Continuously strive for organizational and business excellence through a focus on driving continuous improvement.

Lead Operations Teams, ensuring the delivery of Bank and Partner MIS, overseeing Cash/Points Reconciliations, managing Vendor Relationships, overseeing Merchandise Catalogue, supervising Order Fulfilment, and driving Process Improvements through expertise in Lean Six Sigma.

Led a global team responsible for quality measurement of Kindle eBooks content, enhancing operational excellence, and facilitating informed decision-making within the program. Implemented robust mechanisms and processes to identify errors, issues, patterns, and actionable insights through data analysis. Offered mentorship, guidance, and recognition to team members, fostering their growth and development.

Initiated and led a team and operations responsible for supplying data to the Algorithm and constructing Product taxonomy in alignment with GS1 standards. Managed a team engaged in the classification of product types, category hierarchies, and machine learning data.

Worked for DellAssociate Process Manager – Process Management, Project Manager, People & Client Management.Operational Excellence : B2B online order process – Improving online penetration and frictionless conversion of orders

Worked for O2 UK telecom service provider Process Management: Team Coach • Lead the team while managing 30 + sub processes. • Deliver weekly & monthly reports, handle escalations, identifying improvement areas and implementing adequate measures to maximize customer satisfaction. • Conducting internal process audits & process reviews for ensuring strict adherence to the process parameters and knowledge. Create weekly & quarterly report showcasing the progress made by the… Show more Worked for O2 UK telecom service provider Process Management: Team Coach • Lead the team while managing 30 + sub processes. • Deliver weekly & monthly reports, handle escalations, identifying improvement areas and implementing adequate measures to maximize customer satisfaction. • Conducting internal process audits & process reviews for ensuring strict adherence to the process parameters and knowledge. Create weekly & quarterly report showcasing the progress made by the team. • Process Improvement (Lean)• A certified Team CoachAchievements - • Awarded Best Team of the Quarter multiple times • Implemented BPI by automating the processes Show less