Team Lead
CurrentMaintain Part Numbers and Inventory for Service and Repair in GSPN Bill of Material ManagementValidate BOM at Supplier End Create Change Request in Windchill( Customer Portal) for Part changes and it's attributes Handles Stock Transfer in shop for Repairs in GSPNHandles Customer Complaints regarding Part replacements Dashboard Creations in ExcelHandles the Voice of Customer to attain efficiency of serviceHandles the Team efficiently and conduct several Brainstorming sessions on various customer complaints Determine root cause Analysis for Customer ComplaintsDevelop CAPA for Warranty Complaints Warranty Part AnalysisScheduled Audits at Supplier end to Prevent sporadic issues