Vinothini S Email & Phone Number

Hi! I'm Vinothini, a Software Engineer with 3+ years of experience working in Application Modernization & Digital Transformation, and IT Support with expertise in Credit Cards and Payments Domain.Techno-Functional Engineer with a proven record of working in Application Modernization and support environment following ITIL, ITSM, KANBAN methodologies. Expertise in Information Security with hands on knowledge in handling internal and external audits for PCI DSS, SOC 1 & SOC2 compliance.Extremely flexible with good interpersonal, presentation skills with proven track record in working with cross functional teams located in multiple geographies with strong ability in client relationshipmanagement.IT Skills: Unix, Python, Oracle PL SQL, BPM, DPS, Extreme, Power BI, Jasper, ExcelDomain: BFS, Cards & Payments, FintechTools Used: Service Now, Remedy, HP Service Management, ALM, Jira, MS ProjectWorking experience in IT support, modernization projects following iterative and Agile methodologies.Achievements:◆ Worked with Ops manager for continuous improvement initiative to improve Incident of medium Severity incidents from 15 days to less than 10 days by following process improvement. As an acknowledgement for these efforts awarded Q4(2022) Champion Award.◆ Worked with Modernization team and coordinated for UAT & Parallel run and helped in successful deployment and cutover of large modernization project.◆ Identified improvement areas in SLA dashboard, by implementing the improvement area accuracy of SLA reporting improved, and this resulted in improvement of CSAT scores. As an acknowledgment of these efforts awarded the Q1 (2024) Champion Award.

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  Anna University Chennai

  Electronics And Communication Engineering