Vinyet Bravo Email & Phone Number

Barcelona, CT, ES

Barcelona, Catalonia, ES

Liderar el desarrollo de nuestra cartera de clientes acompañándolos a lo largo de todo el ciclo de vida de sus clientes desde la generación de prospectos hasta la venta y fidelización.

Madrid, Madrid, ES

I give sessions on Open Innovation in the Master of Data and I am part of the jury of the final project

Barcelona, ES

I am part of the steering committee of startups that want to accelerate their development and scaling process, contributing my experience and contacts in the reference sector. ( Health Tech, Fintech, Insurtech, Training Tech, etc.)

Zurich, CH

Design, consultative selling, implementation and maintenance of digital solutions for the transformation and efficiency applied to operational processes in Outsourcing services in 5 business unit (BPO, Prevention and Medical Assistance in the workplace, Commercial and Marketing Dynamization, Industry and Logistics and Workplace services

Pozuelo De Alarcón, Madrid, ES

Teaching module E-Care (Digital MKT & Customer Experience)

Barcelona, ES

Reporting to founder, and being part of the management committee, responsible for the creation of the Digital Innovation area, responsible for the design and development of the portfolio of digital solutions (RPA, Automation, Speech & Text Analytics, and AI applied to business processes.) Accompanying customers and prospects in the design of technical.

Sabadell, Barcelona, ES

Reporting to Global CIO & OPS. Managing customer service operations of Banco Sabadell with a team of more than 650 employees located among 5 platforms (2 internal and 3 external) In 24 x 7, 7 languages and 9 channels (phone, email, web, App, chat, video-asistencia, Socialmedia, click to call, call me back). Managing a Budget of 12MM.A. Development of.

Madrid, Madrid, ES

Responsible operational and economic development for service 112 emergency Catalunya, Institut Català Salut ( Medical Appointments), Fira BCN, C. Park Marc Salut with over 250 employees and natural language IVR services. Implementing a virtual voice assistant to arrange visits to the medical specialties of the Catalan Health Service (AI)

Design of marketing and business plans for middle companies.

New York, New York, US

Reporting to both the General Manager of the Centre and European regional manager. Responsible for the services & sales in the telephone banking, internet and network, for spanish retail customers. Investment banking, Retail, finconsum, corporate and cards. Turnover of more than 300 M€, more than 1400 employees only in Barcelona operations center of 350.

Depending on the controlling shareholders, responsible for the management of the business at a global level. Turnover of more than EUR 10 M€, 900 employees, very diversified portfolio of customers at the sectoral level both nationally and internationally.A. More than 1MM active cards through cross selling in remot channelsB. More than 10.000 loans sold in.

Reporting to CEO. Management of the technical team that gave support to 6 Contac Center platforms in Spain. The user-level hardware and software incident management. Design and maintenance of security policies and systems throughout the Park of PCs and servers, systems CTI, IVR, CRM, ERP, database, VoIP. 50% reduction of time waiting for call operatorGo.

Göteborg, SE

Reporting both to CEO and national presidency. Implementation ERP& CRM for Spain. Support and training to the sales network. Implementation model of quality monitoring, by Sweden. Coordination of all events, conferences and exhibitions of the sector. Design and monitoring media plan for the launch of new models.Positioned dealer in the top 1 sales ranking.

Executive Program Of Management, Pdd

International Coach Certification Icf, International Coach Federation Icf

Bachelor'S Degree, Labor Law

Project Management With Agile Methodologies

Executive Program Digital Transformation, Information Systems

Scrum Master

Power Platform, Tecnología De La Información