Vinyet Bravo work email
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Vinyet Bravo personal email
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Soy una loca de la tecnología IA , del Marketing Digital y de la atención al cliente. Desde hace más de 30 años acompaño a las empresas a crecer en clientes y mejorar su CX con la marca. Diseño la estrategia de crecimiento y me quedo a ejecutarla formando equipos especialista en el producto o servicio a comercializar.Atesoro mucha experiencia en Banca Seguros, Salud y Automoción aunque he trabajado para todos los sectores.
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CeoVinyet Bravo ConsultingBarcelona, Ct, Es
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Directora GeneralReady2 Oct 2024 - PresentBarcelona, Catalonia, EsLiderar el desarrollo de nuestra cartera de clientes acompañándolos a lo largo de todo el ciclo de vida de sus clientes desde la generación de prospectos hasta la venta y fidelización. -
Teacher IsdiIsdi Jun 2023 - PresentMadrid, Madrid, EsI give sessions on Open Innovation in the Master of Data and I am part of the jury of the final project -
Mentoring For FoundersAticco Lab Mar 2022 - PresentBarcelona, EsI am part of the steering committee of startups that want to accelerate their development and scaling process, contributing my experience and contacts in the reference sector. ( Health Tech, Fintech, Insurtech, Training Tech, etc.) -
Chief Innovation And TiAdecco Outsourcing Jan 2019 - Aug 2024Zurich, ChDesign, consultative selling, implementation and maintenance of digital solutions for the transformation and efficiency applied to operational processes in Outsourcing services in 5 business unit (BPO, Prevention and Medical Assistance in the workplace, Commercial and Marketing Dynamization, Industry and Logistics and Workplace services -
Associate Teacher In Executive Program Of Management Contac CenterEsic - Icemed 2015 - Jul 2023Pozuelo De Alarcón, Madrid, EsTeaching module E-Care (Digital MKT & Customer Experience) -
Vp Of Bussines Development & Digital InnovationMst Holding Oct 2017 - Dec 2018Barcelona, EsReporting to founder, and being part of the management committee, responsible for the creation of the Digital Innovation area, responsible for the design and development of the portfolio of digital solutions (RPA, Automation, Speech & Text Analytics, and AI applied to business processes.) Accompanying customers and prospects in the design of technical solutions adapted to their business processes to increase their efficiency and operational quality. -
Head Customer Service & Bpo OperationsBanco Sabadell Jun 2011 - Jun 2017Sabadell, Barcelona, EsReporting to Global CIO & OPS. Managing customer service operations of Banco Sabadell with a team of more than 650 employees located among 5 platforms (2 internal and 3 external) In 24 x 7, 7 languages and 9 channels (phone, email, web, App, chat, video-asistencia, Socialmedia, click to call, call me back). Managing a Budget of 12MM.A. Development of Finconsum. More than 80.000 loan paid in 24h on and off line in 2016.B. More than 11.000 new clients accounts adquisition.C. Design Quality and CX Programs in remot channels.D. Development of strategy and care model in Social Media (Twitter, Facebook, LinkedIn,Uservoice, Google +, Instagram)F. Implementation and driving of operational, comercial and digital transformation of Bank -
Director OperationsAtento Nov 2009 - Jul 2011Madrid, Madrid, EsResponsible operational and economic development for service 112 emergency Catalunya, Institut Català Salut ( Medical Appointments), Fira BCN, C. Park Marc Salut with over 250 employees and natural language IVR services. Implementing a virtual voice assistant to arrange visits to the medical specialties of the Catalan Health Service (AI) -
Co-FounderAcfi Advisory, Consultancy And Training 2008 - 2009Design of marketing and business plans for middle companies.
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Division Manager SpainCitigroup Feb 2005 - Oct 2008New York, New York, UsReporting to both the General Manager of the Centre and European regional manager. Responsible for the services & sales in the telephone banking, internet and network, for spanish retail customers. Investment banking, Retail, finconsum, corporate and cards. Turnover of more than 300 M€, more than 1400 employees only in Barcelona operations center of 350 directly under my responsibility.A. More than 1MM active cards through cross selling in remot channelsB. More than 10.000 loans sold in 2006 for retail clientsC. More than 500. 000 theft insurance policies, sold in 2006 -
General Executive ManagerIcom Internacional Comunicacion Mar 2003 - Feb 2005Depending on the controlling shareholders, responsible for the management of the business at a global level. Turnover of more than EUR 10 M€ , 900 employees, very diversified portfolio of customers at the sectoral level both nationally and internationally.A. More than 1MM active cards through cross selling in remot channelsB. More than 10.000 loans sold in 2006 for retail clientsC. More than 500. 000 theft insurance policies, sold in 2006
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Chief Information OfficerGrupo Ceac 2001 - 2003Reporting to CEO. Management of the technical team that gave support to 6 Contac Center platforms in Spain. The user-level hardware and software incident management. Design and maintenance of security policies and systems throughout the Park of PCs and servers, systems CTI, IVR, CRM, ERP, database, VoIP. 50% reduction of time waiting for call operatorGo Live new campaigns in 48h.75% Optimization of time data80% reduction end user incidencesStandarization of computer fleet in the peninsula
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Manager Marketing And InnovationVolvo Car Spain Sep 1992 - Dec 2000Göteborg, SeReporting both to CEO and national presidency. Implementation ERP& CRM for Spain. Support and training to the sales network. Implementation model of quality monitoring, by Sweden. Coordination of all events, conferences and exhibitions of the sector. Design and monitoring media plan for the launch of new models.Positioned dealer in the top 1 sales ranking and top 5 customer satisfaction80% Reducing flow of papers and 40% telephone costs
Vinyet Bravo Skills
Vinyet Bravo Education Details
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Iese Business SchoolPdd -
Gestalt Institute Of TorontoInternational Coach Federation Icf
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Universitat De BarcelonaLabor Law
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Universidad NebrijaProject Management With Agile Methodologies
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The Valley Business & Tech SchoolInformation Systems
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Universidad NebrijaScrum Master
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Microsoft Education PartnerTecnología De La Información
Frequently Asked Questions about Vinyet Bravo
What company does Vinyet Bravo work for?
Vinyet Bravo works for Vinyet Bravo Consulting
What is Vinyet Bravo's role at the current company?
Vinyet Bravo's current role is CEO.
What is Vinyet Bravo's email address?
Vinyet Bravo's email address is vi****@****cco.com
What is Vinyet Bravo's direct phone number?
Vinyet Bravo's direct phone number is +349022*****
What schools did Vinyet Bravo attend?
Vinyet Bravo attended Iese Business School, Gestalt Institute Of Toronto, Universitat De Barcelona, Universidad Nebrija, The Valley Business & Tech School, Universidad Nebrija, Microsoft Education Partner.
What skills is Vinyet Bravo known for?
Vinyet Bravo has skills like Banca, Estrategia De Mercadotecnia, Ventas, Estrategia Empresarial, Liderazgo De Equipos, Estrategia, Plan De Negocio, Telecomunicaciones, Team Management, Cambio Organizacional, Banking, Team Leadership.
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