Violet Francis Email & Phone Number

Greater New York City Area

• Leveraged organizational skills to successfully manage multiple strategic projects, skillfully navigating between numerous sub-projects and workstreams.• Coordinated with team to successfully create and deliver more than 800 Advanced Outcomes reports over the course of 2022, earning a profit of $17M+ in revenue.• Collaborated cross-functionally with various employees and departments to make essential updates to timelines via Work Front, ensuring all projects were delivered on time.• Developed and maintained logistics workflows, procedures, and reports, utilizing administrative experience to guarantee that all information was accurate and facilitated smooth operations.• Created and updated process documents outlining standard operating procedures (SOPs), cross-training team members on best practices to guarantee higher efficiency and reduce risk of error.

Greater New York City Area

• Oversaw intake of insurance claim approval and appeal cases, effectively completing research on member inquiries and issues submitted by various government agencies.• Coordinated in-depth case inventory, leveraging superior organizational and investigation skills to provide timely resolution and favorable outcomes to clients; increased customer satisfaction by 30%. • Collaborated with multiple departments across the organization to resolve escalated cases in accordance with legal requirements, upholding regulatory compliance while delivering effective solutions to clients.

Greater New York City Area

• Initiated, facilitated and promoted activities to foster privacy awareness within the organization, leveraging analytical skills to perform risk assessments, investigate incidents, prepare customer privacy incident reports, and implement risk mitigation strategies.• Utilized knowledge of best practices concerning privacy to conduct monthly, quarterly, and annual audits of departments and affiliated offices across New York, reducing risk of privacy breaches by 50%.• Developed a system within Microsoft Excel to keep track of all external vendors, including vendor names and contract status; improved internal transparency and overall efficiency.

Greater New York City Area