Violet Jankowska Email & Phone Number

Dublin, IE

Dublin, County Dublin, Ireland

• Grew our supply network by onboarding 50+ suppliers by building strong relationships, negotiating contracts and managing ongoing partnerships to ensure client success.
• Successfully onboarded new vendors through our systems ( via API, CSV), coordinating with various teams to ensure smooth execution, training and timely delivery whilst leading expansion into new markets
• Implemented customer support systems and processes, ensuring timely and effective resolution of customer inquiries and issues ( Intercom)
• Managed the order process end to end, including post purchase communication- supply chain
• Conducted monthly sales analysis, in order to provide recommendations to merchandising and marketing teams, alongside issuing boutique scorecards to highlight performance across key criteria- monthly audits, score cards
• Organized regular boutique performance reviews to consult on pricing and positioning. This increased engagement and conversions by 60%

Brown Thomas, Dublin

• Proactive support to the Store Director in establishing a Client Centric MindSet within the team
• Supporting Store Manager in developing the team through mentoring and coaching system as well as training and integration of New Comers
• Administration, Planning, Meeting Coordinator & Logistics as a part of everyday tasks
• Organisation of the day-to-day tasks by the team of 18, Inspection & optimisation of the work flow
• Driving business by collaborating effectively with other departments e.g VM, Clientelling, Supply Chain
• Analyse and monitor sales figures in order to establish priorities and develop relevant Action Plan to secure targets

Brown Thomas Dublin

* Understanding the business and knowing current performances of the store, 360 degree view* Floor Management / Mystery Shopper/ KPI’s* Head office procedures including Inventories, Stock Takes and Audits* Aftersales mentor to the new starters* Achieve individual and team objectives and be accountable for the sales results of category* Welcome every Client.

Doha, Qatar

• Well trained to be the best ambassador of the brand, ensuring to deliver the perfect client experience
• Increasing sales targets through special events e.g. New Collection, MD, Privet Sales
• Consulted with clients to determine needs, assess personal style and find best-fit product

Dublin Airport

• Preparing the retail units for morning openings.
• Serving and selling company products to attended customers (around 1000 daily).
• Recommending additional products to every customer.
• Showing an interest in every customer’s needs.
• Resolving customer complains in a sensitive & polite manner.
• Accepting stock deliveries and then processing them.

Certificate, Business And Digital Skills, Certificate

Education record