Violet Jankowska Email & Phone Number

Dublin, Ie

Dublin, Ie

Dublin, County Dublin, Ireland

• Grew our supply network by onboarding 50+ suppliers by building strong relationships, negotiating contracts and managing ongoing partnerships to ensure client success.• Successfully onboarded new vendors through our systems ( via API, CSV), coordinating with various teams to ensure smooth execution, training and timely delivery whilst leading expansion into new markets• Implemented customer support systems and processes, ensuring timely and effective resolution of customer inquiries and issues ( Intercom)• Managed the order process end to end, including post purchase communication- supply chain• Conducted monthly sales analysis, in order to provide recommendations to merchandising and marketing teams, alongside issuing boutique scorecards to highlight performance across key criteria- monthly audits, score cards• Organized regular boutique performance reviews to consult on pricing and positioning. This increased engagement and conversions by 60% • Ran personal shopping initiative to help source specific luxury items for HNWI’s.• Managed all logistics ops, overseeing global customs compliance, regulatory compliance and maintaining strong relationships with key stakeholders. Through continuous performance monitoring, data-driven analytics and partnership management skills, we successfully achieved an 88% reduction in shipping costs globally

Brown Thomas, Dublin

• Proactive support to the Store Director in establishing a Client Centric MindSet within the team• Supporting Store Manager in developing the team through mentoring and coaching system as well as training and integration of New Comers•Administration, Planning, Meeting Coordinator & Logistics as a part of everyday tasks• Organisation of the day-to-day tasks by the team of 18, Inspection & optimisation of the work flow • Driving business by collaborating effectively with other departments e.g VM, Clientelling , Supply Chain• Analyse and monitor sales figures in order to establish priorities and develop relevant Action Plan to secure targets •Team Development, Sales Performance &Target Achievements, Client Marketing & Operational Procedures ( Financial Stock Take, Inventory, Audits)

Brown Thomas Dublin

* Understanding the business and knowing current performances of the store , 360 degree view* Floor Management / Mystery Shopper/ KPI’s* Head office procedures including Inventories , Stock Takes and Audits* Aftersales mentor to the new starters* Achieve individual and team objectives and be accountable for the sales results of category* Welcome every Client and enhance their experience, setting the example of the best Client experience* Closely follow existing Clients, proactively recruit new Clients, leveraging the different Clientelling tools to engage and build long term Client relationship; manage a wide portfolio of potential Clients* Provide expertise and comprehensive advice on product category to Clients (whether style related or technical), supporting team members when they have Clients requiring more detailed information.* Strong style advisor for Clients (e.g. fashion conscious) assess the Client’s style and match with product recommendations* Perform as a team-player, participate in all activities contributing to the overall objectives of the store* Develop the highest Brand and product knowledge

Doha, Qatar

• Well trained to be the best ambassador of the brand, ensuring to deliver the perfect client experience• Increasing sales targets through special events e.g. New Collection, MD, Privet Sales• Consulted with clients to determine needs, assess personal style and find best-fit product

Dublin Airport

• Preparing the retail units for morning openings.• Serving and selling company products to attended customers (around 1000 daily).• Recommending additional products to every customer.• Showing an interest in every customer’s needs.• Resolving customer complains in a sensitive & polite manner.• Accepting stock deliveries and then processing them.• Keeping the store clean & presentable for trading.• Ensuring the correct display, cleanliness and tidiness of merchandise and promotions.

Certificate, Business And Digital Skills, Certificate

Education record