Violet Lin Email & Phone Number

New York, Ny, Us

Hopkinton, Ma, Us

Hopkinton, Ma, Us

As an Inside Sales Representative Associate Manager at EMC, my primary responsibilities included directly recruiting, mentoring and developing 15-19 Inside Sales Representative Associates to ultimately become the next generation of sales leaders at EMC.My role is to develop articulate and knowledgeable sales representatives by fostering a responsible, approachable and respectful environment, ultimately providing IT staff with the knowledge and solutions to build a more robust, cost effective and manageable IT environment.

Hopkinton, Ma, Us

Hopkinton, Ma, Us

-Geography of the mid-market and the generation of enterprise level demand-Continue to develop technical acumen and sales skills

Hopkinton, Ma, Us

-Responsible for collecting, organizing and analyzing data across several product lines of business.-Created quantitative and qualitative findings of data and industry metrics, presented results and recommendations to executives and business leaders to improve customer satisfaction -Managed department-wide communications and events, regularly reaching out to over 2800 employees worldwide, i.e. Road to 85, 5+ EMC I One SpacesLead the 2012 CSS Employee Engagement Program -Create, launch and maintain the 2012 CSS Playbook-Implemented and managed the Global Creators Program, which consisted of 24 project teams and 85 members in 9 countries-Leaded 5 service culture focus groups for customer support engineers globally

Hopkinton, Ma, Us

-Responsible for collecting, organizing and analyzing customer service data and surveys-Create quantitative and qualitative findings for service request cases-Recommended to management on how to implement strategies to improve customer satisfaction

Master Of Business Administration - Mba, Operations Management And Supervision

Bachelor Of Business Administration - Bba, Computer/Information Technology Administration And Management