Violet Allen Email & Phone Number

Mount Shasta, Ca, Us

Redding, California, United States

The Roastery Manager is an expert on all aspects of Theory's coffee production. Their responsibilities include the acquisition of green coffee, managing green coffee inventory, roasting coffee, and overseeing and training the team in roastery packaging and fulfillment processes. This role is also responsible for ensuring quality through each step of the process. An important aspect of the job is to ensure the roastery runs efficiently this requires measuring production performance to identify Key performance Indicators and help create strategies towards continuous improvement. During my time working as Roastery Manager, I saved the company $15,000 in labor costs in the span of 9 months by streamlining work processes, implementing new equipment, and building an internal team of capable employees. I also created internal incentives to engage existing employees, as well as building new roles within the department to increase efficiency and quality.

Huntsville, Al

I entered a 6 month contract with AIDT where I partnered with the Welding and Fabrication department of Polaris to teach a pre-hire weld training course for potential new employees. It was a 15 hour course. For a 2 hour portion I taught safety training, powerpoint presentations and descriptions of the role, then facilitated a 2 day workshop with hands on weld-training and assessment of the applicants cognitive skills, ability to do the required welding, and overall suitability for the role. I reported directly to Polaris' in house weld instructor who would then approve or deny the applicant based on the work shown.

Greater Boston Area

At Bodega I was the first point of contact for all customer interactions with the company's e-commerce platform. I interacted with customers in real time over live chat, email, and in person to give release information and assist in any way needed. I utilized multiple internal customer and internal platforms ( eg: Shopify, Gorgias, ShipStation, Lightspeed Retail, Basecamp, UPS, USPS, and Slack) to solve order issues, track lost packages, provide product/stock information, and ensure customer satisfaction and retention. During my time at Bodega I also recovered over $200,000 of company money through spearheading the company's chargeback documentation and recovery program. This involved working closely with the company accountant and submitting documentation of charged back orders across Shopify, Amazon pay, PayPal, as well as controlling all internal documentation of these issues.

Huntsville, Alabama Area

At Alchemy Coffee I oversaw all team scheduled, built written company training processes, led through example with superior customer service, spearheaded task management and delegation, and ensured product quality of all goods sold. I was responsible for the opening of a new brick and mortar shop, and interviewed, hired and trained a team of new employees to operate it. I represented the company in a number of PR capacities, created specialty menu items, and curated and wrote marketing content for social media platforms.

Huntsville, Alabama Area

At Holtz I was involved in every aspect of the creation of leather goods, primarily as a seamstress. I worked in a numbers driven environment and exceeded production goals while also working as a part of the creative team. I worked side by side with the graphic designer and marketing manager to build trade show displays for various public facing events; I also traveled as a brand ambassador to these high volume sales contexts, and was instrumental for displaying tangible brand voice for a very new ECommerce business.

Huntsville, Alabama Area

During my time at P&L, I oversaw transport, setup, takedown and staffing of company-owned booths for events in the North AL area. I worked in high volume, sales driven environments where product knowledge and inventive sales techniques were a must. I also acted in the capacity of event coordinator, and was responsible for a grand opening event generating 500+ attendees, which entailed coordination of 15+vendors, multiple in-event activities, food trucks, creative signage, and set design.

Huntsville, Alabama Area

At Bayer I was responsible for the management of a guest services office for a large outdoor mall. I worked with Excel to coordinate schedules for outdoor musicians, answered guest questions, attended to needs of handicapped patrons, worked with property manager to update tenants on company policy, used QuickBooks for accounting duties, kept record of money drawer, effectively communicated using a multi line phone system, and coordinated with security in cash deposits.