Violet Clark Email & Phone Number

Minneapolis, Minnesota, United States

- Handled a high volume of customer inquiries via phone, email, and chat, consistently meeting or exceeding customer service metrics.- Resolved customer complaints and concerns in a timely and professional manner, resulting in a 95% customer satisfaction rating.- Developed and implemented new customer service processes that improved efficiency and reduced response times by 20%.- Collaborated with cross-functional teams to address customer issues and provide comprehensive solutions.- Conducted customer satisfaction surveys to gather feedback and identify areas for improvement.- Trained new customer service agents on company policies and procedures to ensure consistency.- proficient in Delta Term command prompt.-Coding with software to fix backend issues relating to ticketing reissues,rebooking inconvenienced customers.-generate revenue by offering Delta American Express SkyMiles card.-Communicate with gates, ticket counter, Baggage Claim, Tower, RTSM, OSM, for any necessary quick changes to passengers reservation.

-Safely lift, load, unload, and transport baggage, mail, and cargo to and from aircraft, in addition to being responsible for on-time connections by guiding incoming and departing aircraft from the gate positions. Safeguard Cargo, baggage, and mail from damage, loss, and weather. -Safely driving and operating ground equipment such as tugs, belt loaders, and tow tractors in areas of congestion. -Repeatedly lift and load baggage onto carts and to ensure each bag reaches its destination. -Operate baggage scanners and computers to ensure baggage and cargo are routed correctly to the passenger's destination. -Practices safety-conscious behaviors in all operational processes and procedures.- Loaded and unloaded cargo and baggage onto aircraft according to weight distribution and safety guidelines, resulting in on-time departures.- Operated ground support equipment, such as baggage carts and conveyor belts, to transport luggage to and from aircraft.- Conducted safety checks on equipment and vehicles to ensure proper functioning and compliance with safety regulations.- Assisted in marshaling aircraft to and from gates to facilitate smooth taxiing and parking operations.- Collaborated with flight crew and ground staff to coordinate flight schedules and minimize turnaround times.- Participated in regular training sessions on safety procedures and emergency protocols to maintain readiness for any situation.

Minnesota, United States

Receive and sort inventoryGet customer orders ready for deliveryUse technology like scanners, computers, and handheld printersLift up to 49 poundsStand, walk, push, pull, squat, bend, and reach during shiftsUse carts, dollies, hand trucks, and other gear to move items aroundGo up and down stairsWork at a height of up to 40 feet on a mezzanineHelping support daily management of department dutiesincluding allocating labor, leading meetingsassigning job dutiescommunicating with internal and external suppliersProviding vacation coverage for Area Managers.Providing policy follow-up, attendance tracking

Miami/Fort Lauderdale Area

• Manage records and receipts• prepare invoices• Assist with financial budget• Answer phone calls• Schedule meetings• Provide customer service and build relationship with clients• Handle cash

Miami/Fort Lauderdale Area

o Provide on-site trainingo Review and Provided comments on the adequacy of documents and took necessary steps to cure any deficiencies.o Order merchandise for the storeo Inform guest on promotionso Sell Juice cleanseso Handle casho Open/close registerso Schedule eventso Organize team meetings

Miami/Fort Lauderdale Area

o Increased sales by 17% over a two-year period.o Provide on- site training.o Monitored multiple databases to keep track of all company inventory.o Planned and executed calculations for productions of juice to increase sales.o Reviewed and provided comments on the adequacy of documents and took necessary steps to cure anydeficiencies.o Open and close registers for staff members, count register drawers, and resolve cash overages and shortages.Ensure the shift is adequately staffed.o Develop and assign tasks to staff members, oversee completion of tasks.o Resolve customer issues and approve exceptions to policy for coupons, returns, etc.o create development opportunities for experienced staff members.Provide recognition and constructive feedback throughout the shift as appropriate.

Miami/Fort Lauderdale Area

o provided excellent customer serviceo managed inventory, o trained incoming employees, o Answer phone calls and greet customerso Open/ Close registero Till out drawerso Safe drop

Bachelor'S Degree, Therapeutic Recreation/Recreational Therapy, Junior

Associate'S Degree, Mass Communication/Media Studies

High School Diploma