Violet M. Email & Phone Number

United States

Remote

Supporting instructors and students through the Software Development Bootcamp. Languages used include JavaScript, ReactJS, Node.js, Python as well as frameworks such as Bootstrap, file management with Git and hosting on Netlify and Heroku. Currently supporting a second cohort.

Kansas City, Missouri

Greenwood Village, CO

• With a total user base of 750+ and seven divisions nationwide, this varied level support role includes ITdesktop support, help desk support and basic server work.
• Assists with the support of the CO Corporate office, including C-level support as well five divisionsnationwide.
• Remote support of approximately 35 Colorado home builder communities including sales andconstruction offices/trailers.
• Management of overall help desk ticket counts of 1200-1300 with personal ticket resolutions averaging80 per week.
• Effectively document trouble tickets with clear, concise explanations in a timely and accurate manner.

Greenwood Village

• As a promotion from IT Support Analyst, duties include management of three analysts and oversight of theentire help desk queue as well as escalation and close collaboration with the Operations and Applicationsteams to.
• Exhibits excellent interpersonal skills as well as communications skills, and is the primary C-levelsupport analyst.
• Multitasking of continued ticket averages of 50 per week, in addition to lead role responsibilities.
• Create and manage processes and procedures and work with the VP of Information Technology toimplement.
• Escalation trouble tickets worked are extremely complex and require advanced troubleshooting,efficiency and the ability to respond quickly to changing business needs and priorities.
• Purchasing of close to $75k in assets quarterly, including full workstation setups, mobile devices andTVs for sales offices in several divisions.

Englewood, CO

• Primary job functions are IT Asset Management duties for the United States, Canada and Brazil totalingover $1 million in hardware, including forecasting, budgeting and procurement. Also, responsible forITAM accuracy.
• Productively provision and effectively provide Tier II support of approximately 300+ workstations and200 users at the company’s international headquarters. Support also includes provisioning of mobiledevices, printers.
• Manage software licensing including research within procurement system, distribution and entry intoITAM system.
• Provided training and documentation for use of the ITAM asset management system for other membersof the desktop support team.
• New PC deployments are of a complex nature from basic builds to application developer builds withvarying software requirements. Use of SCCM imaging and software deployment for deployments andsoftware distribution.
• Effectively document trouble tickets with clear, concise explanations in a timely and accurate mannerensuring adherence to department policies and procedures. Remedy tickets are resolved with 97%adherence to SLA..

Englewood, CO

• Responsibilities include installation, configuration and deployment of workstations, software upgrades, rebuilding of workstations, deployment and de-commissioning of assets for a the 3 regions that comprise the West.
• Successfully and efficiently respond to approximately 200 monthly Remedy tickets ranging from advanced workstation hardware/software issues, office moves/visits and basic server administration with a mean MTTR of 21.0.
• Assist in the deployment and de-commissioning of annual assets for the Mountain Region with an approximate value of $250,000.
• Instrumental in the Migration project for the West Division, supporting servers from the California and Mountain regions with a business impact potential of 1.25 million dollars.
• Assist Enterprise Team in troubleshooting, break fix and or resolution of hardware/software.

Denver, CO

• Responsibilities include data entry, analysis and scheduling of ad sales orders in system database, excellent customer service and problem solving of errors to improve job functionality for all technical operation.
• Accurate and efficient data entry of over $2,000,000 of advertising sales orders for a high selling local sales team that requires great attention to detail.
• Manual scheduling of advertising sales spots (commercials) in traffic and billing system averaging of about $200,000 to increase revenue and billing of both the company and the sales team.
• Use of technical strengths and knowledge to troubleshoot issues with the traffic and billing system

• Worked in the small legal department of a private company in Cherry Creek.
• Managed intense workload, covering phones and managing over 200 LLCs with the Colorado Secretary of State.
• Re-organized legal departments electronic and corresponding hard copy filing system consisting of over 100 legal files.
• Improved and updated custom built legal database by working as liaison with IT department including data entry, interface/error testing and integration with SAP.

Software Engineering Certificate, Full-Stack Development

Bachelor Of Science (B.S.), Computer Systems/Web Design

Activities and Societies: Member of Delta Phi Omega Academic ClubStudied Programming, System Analysis and Design as well as Web Design.