• Work collaboratively with stakeholders across multiple functions to create,refine, refresh and distribute consistent corporate marketing content, leading to significant boost in the efficiency of bid teams and supporting the submission of higher quality tenders• Developing and implementing strategic plans for content management across multiple business units, enhancing content and data accessibility and operational agility using Seismic• Overseeing the configuration, customization, and ongoing maintenance of the Seismic platform to ensure it meets business needs and enhances user experience• Responsible for ongoing support and troubleshooting, including creating user guides and FAQs, and arranging regular training sessions to enhance user adoption and proficiency with the platform• Integrating Seismic with other tools such as PowerBI and Salesforce to streamline workflows and data sharing• Utilizing analytics to assess content adoption and optimize materials based on insights and user feedback, enhancing the efficiency of work-winning

• Assist in the development and implementation of the company’s brand and communications strategy• Developing and managing marketing campaigns across multiple channels, including internal intranet, social media (LinkedIn, Instagram, Facebook, YouTube), email marketing, and the website• Creating and distributing high-quality internal communications, including weekly newsletters, executive messages, and monthly email updates via Mailchimp• Assisted in the creation and management of marketing collateral, such as brochures, presentations, and promotional materials, to support work-winning efforts and brand visibility• Providing market research, forecasts, competitive analyses, and results analytics• Establishing and maintaining positive relationships with key stakeholders,clients, and external agencies for regular progress and workstream meetings andupdates• Utilized analytics tools (Google Analytics, Social Media metrics, PowerBI) to trackand measure campaign performance and generate insights for optimization• Reviewing and updating company uniform and merchandise process withaccessible budget

Work in collaboration with Sydney Local Health District & NSW Health, providing Special Health Accommodation in the Meriton Hotel for returning travellers during COVID-19.• High level of engagement and coordination with government/community stakeholders in a fast-paced and agile work environment• Liaising with a range of stakeholders including contractors & NSW Health• Ensuring the quality and efficient execution of multimillion-dollar contracts• Monitoring and maintaining building compliance and Workplace Health and Safety• Reducing the depreciation of assets via preventative maintenance• Providing expertise, information and solutions to building-related enquiries• Identifying and reporting issues proactively, concerning safety and risk• Delivering continuous improvement initiatives in technology and efficiency

• Collaborating with team members to help expand marketing channels.• Independently creating content made for SEO marketing, including keyword research, topic ideation, and content creation• Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals• Established over 10 blogs for clients and received massive click-through rate (across 6 different websites)• Contributed to company's social media marketing, including strategy discussions, writing captions, and tracking and analyzing weekly results• Promoting and publicizing company through social media platforms like Facebook and Instagram

• Stand-by Guest Service Manager• Organizing and prioritizing daily tasks• Arranging monthly stationary ordering and budget management• Attending monthly meetings with higher management; conducting staff meetings quarterly• Setting weekly and monthly goals and delegate to the team• Engaging with departmental teams and ensuring effective communication• Handling potential building risks, contacting and following up with contractors for building repairing• Handling all emergency situations such as fire alarm issues, guests trapping in elevators, etc• Efficiently handling heavy guests' complaints, turning negative into positive• Building an online reputation for Meriton, responding to client reviews• Maintaining client loyalty, ensuring accurate CRM database for marketing purposes

• Organizing room availability, housekeeping and maintenance• Ensuring 5-star customer service standard and maintaining customer loyalty• Managing reservations, online booking systems, and addressing enquiries and requests in a timely and professional manner• Overseeing the development and training of over 10 new team members• Developing standard operating procedure quiz to increase team knowledge• Communicating corporate objectives across divisions through regular correspondence and scheduled status updates.