• Providing 5 star service during every customer interaction by maintaining clear lines of communication through all stages of fulfillment• Ensuring safe yet steadfast service liaison between vendor and customer, ensuring order placement is accurate • Required to maintain accurate personal expense records, mileage records, and record keeping for company sponsored credit card • Maintained a customer satisfaction rating of 4.9 out of 5.0 (As January 2019) as a VIP a

Offered my experience as a temp until the right role is offered. Recently ended an assignment with Vicino in Lakewood where from July through October I quickly learned then history of this 420 unit powerhouse. When I started availability was hovering around 9%. In less than 60 days I was able to lower availability significantly and by the end of my assignment saw availability reach just under 2.5%.

Assisted in managing a team of tax professionals in Huntington Beach California In a retail environment setting in a particular location that posted a number to the challenges making this location particularly unique. Responsible for essential operations and management of the location including marketing strategies, budgeting, management of staff, budgeting and being prepared For anything that comes to the door.I was the proud leader of a team that started in the season around mid pack… Show more Assisted in managing a team of tax professionals in Huntington Beach California In a retail environment setting in a particular location that posted a number to the challenges making this location particularly unique. Responsible for essential operations and management of the location including marketing strategies, budgeting, management of staff, budgeting and being prepared For anything that comes to the door.I was the proud leader of a team that started in the season around mid pack in our district and ended and the number one position for the entire season and it one point achieved #2 In our entire company and designating our team of part of the Emerald club, an honor that had never been bestowed upon this team, and the only team to achieve this in our district. Show less

Co-Managed a Class A, 150 Unit community located inside a strictly managed HOA in a new development with highly industrial surroundings with a starting occupancy at 90% with ATR nearing 15% plagued with legal issues, and newly discovered $27k in uncollected rent.o Within 60 days, ATR dropped to just over 2%, occupancy was over 97% while we maintained a 4.4% average rent growth, personally leasing 12% of the entire community in 30 days with $0 in concessions while all legal issues with HOA… Show more Co-Managed a Class A, 150 Unit community located inside a strictly managed HOA in a new development with highly industrial surroundings with a starting occupancy at 90% with ATR nearing 15% plagued with legal issues, and newly discovered $27k in uncollected rent.o Within 60 days, ATR dropped to just over 2%, occupancy was over 97% while we maintained a 4.4% average rent growth, personally leasing 12% of the entire community in 30 days with $0 in concessions while all legal issues with HOA calmed and dissolved and all rent was collected.o Completed Dale Carnegie Sales Advantage and chosen as an ELEVATE Sales Coach and became a company-wide Subject Matter Expert and mentor to new employees.*Special Project: Discovered, researched, and became project manager to the installation of 6 dual port Networked Electric Vehicle Charging Stations providing the capacity for 12 vehicles to be charged simultaneously (without impacting residential use) through an infrastructure provided, inspected, and maintained by So Cal Edison in a pilot program where they covered all materials, construction costs, permits, and inspections, only leaving the cost of the chargers to be initially paid, then refunded upon completion. Initial upfront savings: $32,000, Over 10 years, this will save ownership over $125,000 and put their property at the frontier of this growing amenity Show less

--Later transferred to a Class B asset of 182 units where I was met with similar challenges, starting with nearly 12% vacancy and occupancy 92%, I was able to cancel NTV, or amend the relationship to bring the close to a positive end --Rebranded Yelp page, completely redesigning the flow making the property easier to find by providing direct contact information, updated hours of operation, and updated exterior photos--This exposure and positive attitude has paid off in the form of a… Show more --Later transferred to a Class B asset of 182 units where I was met with similar challenges, starting with nearly 12% vacancy and occupancy 92%, I was able to cancel NTV, or amend the relationship to bring the close to a positive end --Rebranded Yelp page, completely redesigning the flow making the property easier to find by providing direct contact information, updated hours of operation, and updated exterior photos--This exposure and positive attitude has paid off in the form of a consistent and maintained 5 star rating, resulting in (as of 2/28/18) 655 unique user views, creating 259 leads with just this outlet alone.--by using new analytics and increased exposure from our Yelp page, I was able to retain nearly 80% of lease expirations, keep an average closing ratio of 35%, driving revenue from rent growth to average 9%, three times higher than owners expectations Show less

o Ensured the prompt collection of rent for the companies only 18-story high-rise community consisting of 265 apartment homes using Yardi as a platformo Monitored occupancy trends, minimizing long standing vacancies by weighing profitability versus vacancy risk analysiso Participated in property tours with prospective residents, prospective resident screening, and lease file audits for all move-inso Monitored and negotiated all lease renewals, balancing profitability and resident… Show more o Ensured the prompt collection of rent for the companies only 18-story high-rise community consisting of 265 apartment homes using Yardi as a platformo Monitored occupancy trends, minimizing long standing vacancies by weighing profitability versus vacancy risk analysiso Participated in property tours with prospective residents, prospective resident screening, and lease file audits for all move-inso Monitored and negotiated all lease renewals, balancing profitability and resident relations, maximizing resident retentiono Consistently built positive working relationships with over 300 residents, helping create a light, welcoming environment o Acted as assistant property director to mediate escalated resident concerns, minimize risk, and maximizing resident satisfactiono Responsible for End of Month reporting and ultimate accuracy and improvement of property GPRo Set a strategy for increasing revenue by systematically implementing rent increases to maintain profitability with heavy reporting through Yardio Managed community events increasing resident satisfaction both on site and on social media outlets Show less

• Developed Excel spreadsheets pertaining to employee information and job costs.• Contacted customers to ensure a good working relationship and to respond to any concerns.• Reviewed invoice status of each project and updated President directly regarding payment status.• Prepared and conducted vendor bidding by analyzing current market costs and preparing report.• Prepared and submitted reports to administration demonstrating cost effectiveness of recommended vendor. When… Show more • Developed Excel spreadsheets pertaining to employee information and job costs.• Contacted customers to ensure a good working relationship and to respond to any concerns.• Reviewed invoice status of each project and updated President directly regarding payment status.• Prepared and conducted vendor bidding by analyzing current market costs and preparing report.• Prepared and submitted reports to administration demonstrating cost effectiveness of recommended vendor. When necessary, contacted vendor for clarification of appropriate insurances.• Prepared and submitted draft contract for final approval ensuring appropriate cost breakdown and reasonable project budget.• Maintained all documents necessary for audit purposes.• Prepared and maintained Quality Assurance forms. Show less

o Actively lead a team of 20-30 direct reports, at times managing teams of 75-100+ individuals concurrently performing multiple stages of product manufacturing in a factory setting with use of heavy, complicated machinery o Responsible for hiring, disciplining, and discharging direct reports, and training, maintaining a personal 100% unit safety recordo Inventory management and product cycle planning, with process mapping and organizational refinemento Managed the order fulfillment… Show more o Actively lead a team of 20-30 direct reports, at times managing teams of 75-100+ individuals concurrently performing multiple stages of product manufacturing in a factory setting with use of heavy, complicated machinery o Responsible for hiring, disciplining, and discharging direct reports, and training, maintaining a personal 100% unit safety recordo Inventory management and product cycle planning, with process mapping and organizational refinemento Managed the order fulfillment and production of print documents of the company’s largest, longest standing accounto Responsible for the safety of all staff while responsible for increasing production while lowering staffing costo Analyzing sales records in use with current statistics to forecast employee need and production budgetingo Responsible for Quality Assurance, Process Divergence Analysis, Business Continuity planning and plan implementation Show less

A general jack of all trades. In any retail management environment, you have to be ready for any that comes through the door. Customer service and multitasking are second nature because while providing 5 Star customer service, you also have to be sure to operate within all state and federal regulations, providing disclosures when necessary. Operationally, ensure all staff is supported and safety and security procedures are completed.o Acted as Branch Manager during Branch Managers… Show more A general jack of all trades. In any retail management environment, you have to be ready for any that comes through the door. Customer service and multitasking are second nature because while providing 5 Star customer service, you also have to be sure to operate within all state and federal regulations, providing disclosures when necessary. Operationally, ensure all staff is supported and safety and security procedures are completed.o Acted as Branch Manager during Branch Managers assigned duties outside of the office (Average 50% of work week)o Lead top-performing branch increasing district ranking from 5th to 2nd place with all KPI’s within the top 10% of the districto Increased branch holdings to $13 million in deposits, $5 million in annual loan funding all while balancing complete branch operations, delegating duties (when necessary) ensuring leadership support for a full branch of direct reports.o Trained and obtained full security clearance to service, maintain, balance, and audit teller drawers, ATM and proficiently used all computer diagnostic programs to troubleshoot errors and keep ATM operating at peak efficiencyo Quickly became well versed in and enforced all security, administrative, surveillance and teller procedures and activitieso Continually acquired new business and consumer accounts while referring acquired leads to partner associates in Financial Services, Merchant Services and Mortgage Lending over $250,000. o Excelled at relationship and rapport building helping maintain, increase, and deepened both consumer and business relationshipso Mentored and Groomed direct reports by coaching, and for upcoming audits, quarterly reviews, and promotion opportunitieso Maintained all branch reporting and calculating our specific P&L determining all realized profit and direct cost center expenses by concisely summarizing large amounts of information from raw data pulled from centrally housed online databases Show less

o Began as a supervisory level Credit Analyst contingent upon memorizing 27 Federal regulations, a board review, and performing two live underwriting performances face to face with senior executives and providing supporting evidence for final decisions after a completing an intensive 5-week training course instilling company policies and Judgmental Lending Procedures. Personal lending authority and lender code was approved on first attempt o Began underwriting of multiple consumer and… Show more o Began as a supervisory level Credit Analyst contingent upon memorizing 27 Federal regulations, a board review, and performing two live underwriting performances face to face with senior executives and providing supporting evidence for final decisions after a completing an intensive 5-week training course instilling company policies and Judgmental Lending Procedures. Personal lending authority and lender code was approved on first attempt o Began underwriting of multiple consumer and business products maintaining a 95% quality average with 99% policy accuracy earning the ability to approve with no signing limitationso Transitioned to Senior Mortgage Analyst and trained to underwrite FHA, FNMA, GNNA, Private Label, and BOA invested loans, including short sale requests, and many government sponsored programs such as HAFA, MHA, HAMP, etc.  Created and maintained a departmental SharePoint as a special side project, which would customize individual user access, dictating what information displayed. Website was derived from an Access based raw data source which later was made to be automated and was the sole summarization of raw data to Senior Executives. o Began a pilot program which added loss mitigation aspects to these duties and met with homeowners face to face for counseling routinely delivering difficult news while maintaining a high level of respect, privacy, and giving customers dignifying alternativeso Appeared and gave presentation during community outreach events to meet homeowners and answer concerns Show less

o Acted as co-manager for all lending activities for 14 locations including lending operations and customer scheduling.o Performed all roles including underwriter, processor, funder, closer, doc drawer, and auditor for all Loans, Line of Credit, and Credit card products offered for the company o Trained in GAAP and performed month end accounting, balancing General Ledger transactions completing month end financial analysis and balance sheets for Senior Executive and Board Member review.… Show more o Acted as co-manager for all lending activities for 14 locations including lending operations and customer scheduling.o Performed all roles including underwriter, processor, funder, closer, doc drawer, and auditor for all Loans, Line of Credit, and Credit card products offered for the company o Trained in GAAP and performed month end accounting, balancing General Ledger transactions completing month end financial analysis and balance sheets for Senior Executive and Board Member review. o Created reports from raw data and completed general data entry while maintaining document archiveso Took on additional responsibility as Vendor Relationship Manager for multiple outside sourced insurance products packaged with consumer loans as an ancillary sales itemo Acted as company liaison and single point of contact between departments and vendors account managers o Balanced responsibilities of loan officers & branch reps to insure efficient & accurate completion of loan paperwork signing procedures and upholding all standards of underwriting & compliance of all Federal & State Regulations**Rewards and Certifications: • Completion of Leadership/management training (10 month process) with a final task of giving a 30-minute presentation to all senior executives, board members, and all managers company-wide• Franklin Covey 7 Habits of Highly Effective People and “Focus” Time Management training• Multiple “Best of the Best” awards for outstanding customer service. Show less

• General Customer Service, Product Management, Employee Scheduling and Operations